Chanel Cruz
Medical Assistant
Puyallup ,WA
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
12
12
years of professional experience
Work History
Head Bartender
Bowlero
06.2022 - Current
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Intake Coordinator
Greater Lakes Mental Healthcare
01.2017 - 07.2019
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Coordinated interdisciplinary communication for smoother transitions between care providers.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
Medical Assistant
Spine Institute Northwest
07.2012 - 01.2017
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Taught patients about medications, procedures, and care plan instructions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Medical Assistant Certification - Medical Assistant
UEI College
Tacoma, WA 05.2001 -
Associate of Arts - Human Services
Clover Park Technical College
Lakewood, WA 05.2001 -
Skills
Certified in CPR/AED
Account Management
Vital Signs Documentation
Specimens collection and processing
Professional Demeanor
Account Management
Coordinating Drug Refills
Medical Transcription
Operating EKG Equipment
Office Support
ICD-10 & CPT coding knowledge
Timeline
Head Bartender
Bowlero
06.2022 - Current
Intake Coordinator
Greater Lakes Mental Healthcare
01.2017 - 07.2019
Medical Assistant
Spine Institute Northwest
07.2012 - 01.2017
Medical Assistant Certification - Medical Assistant
UEI College
05.2001 -
Associate of Arts - Human Services
Clover Park Technical College
05.2001 -