Chanel Downs
Registered Behavioral Technitian
Oakland,CA
Summary
Attentive newly certified RBT who is passionate about offering expert support for emotional, physical and mental needs. I am caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills. Expert in critical thinking, innovative, and willing to learn, teach, and grow.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Direct Support Professional
Telecare Corporation
Antioch, CA
09.2021 - Current
- Administered medication as directed by physician.
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients to support independence and well-being.
- Supervised daily activities and provided assistance to staff.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
Client Success Agent
National Debt Relief
Henderson, NV
09.2017 - 08.2021
- Building trust with clients to ensure completion of the program by answering questions/concerns and making sure clients have a clear understanding of their program
- Using my effective communication and active listening skills when speaking with clients, providing them with empathy, correct information, and a overall positive experience on each call
- Following companies core values such as putting the client first, communication with transparency, listen with compassion, show commitment, and be accountable.
Education
Business; Bioscience
Merritt College
Oakland, CA 08.2014 - Current
Skills
Patient care
Accomplishments
- Supervised team of 15+ staff members.
- Continuous training to make sure my knowledge is effective and up to date.
- Med-administration, safely ordering and handling meds storing and discarding meds. Paying attention to side effects.
- Daily effective data, contacting licensing, pharmacy, and conducting unusual incident reports and special incident reports.
Timeline
Direct Support Professional
Telecare Corporation
09.2021 - Current
Client Success Agent
National Debt Relief
09.2017 - 08.2021
Business; Bioscience
Merritt College
08.2014 - Current
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