Adrianek Whitley
Elgin
Summary
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness.
Compassionate and reliable Direct Support Professional with experience in assisting individuals with disabilities to lead fulfilling lives. Strong skills in promoting client dignity, independence, and positive interactions within the community. Have made significant contributions in previous roles by implementing personalized care plans that improved overall quality of life for clients. Possess excellent interpersonal skills, conflict resolution abilities, and patience needed for this challenging role.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
12
12
years of professional experience
Work History
Direct Support Professional
Austin State Supportive Living Center
Austin
12.2023 - 03.2025
- Provided hands-on care to patients, including assistance with bathing, dressing, grooming, and mobility.
- Monitored and recorded vital signs (temperature, pulse, respiration, and blood pressure) with accuracy and timeliness.
- Assisted nursing staff with patient care plans, reporting changes in patient condition or behavior.
- Maintained patient hygiene, comfort, and safety in compliance with healthcare standards and protocols.
- Supported patients with feeding and hydration, including specialized dietary needs.
- Ensured proper infection control practices and maintained clean patient environments.
- Delivered compassionate emotional support and companionship to patients and families.
Data Analyst
Accenture
Austin
10.2021 - 10.2023
- Analyzed large datasets using tools such as SQL, Excel, Python, and R to extract insights and support business decision-making.
- Developed interactive dashboards and visual reports using tools like Tableau, Power BI, or Looker.
- Collaborated with cross-functional teams (e.g., marketing, finance, operations) to identify key performance indicators (KPIs) and build reporting solutions.
- Automated recurring data processes, reducing manual work and improving data accuracy.
- Interpreted trends, patterns, and anomalies in data to inform strategies and optimize performance.
- Conducted A/B testing and statistical analyses to measure campaign effectiveness and product impact.
- Ensured data quality and integrity by performing regular data validation and cleaning.
Customer Service Rep / Tech Support
AT&T
Austin
08.2020 - 08.2021
- Answer inbound calls from customers
- Help customers troubleshoot equipment
- Take payments via phone
- Meet weekly quotas
Customer Service Rep
Netspend
Austin
05.2019 - 07.2020
- Intake call for cardholders
- Provide customer service to ensure cardholder can get into their accounts & access to their transaction
- Help customer download the app
- Walk the customer through with their transactions and what type of purchase where made
Customer Service Rep / Benefits Enrollment Specialist
Maxmius
Austin
09.2015 - 04.2019
- Answer inbound calls regarding health insurance
- Communicate with doctors regarding customer's accommodations
- Set up insurance policies and plans for customers.
Food Services / Caterer
Seton Medical Center
Austin
09.2014 - 08.2015
- Plan meals according to instructions
- Formulate menus in accordance to nutritional needs
- Prepare food items by ensuring both quality and quantity
- Ensure that food items are appropriately arranged on plates and platters
- Prepare and assemble portions in accordance to the menu
- Store food in an appropriate manner
- Ensure that food items are properly rotated in storage
Customer Service Rep / Tech Support
Nexxlinx (Time Warner)
Austin
06.2013 - 08.2014
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents.
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
- Participates in development of client training programs by identifying learning issues; recommending instructional language
Education
High School -
LBJ High School
Austin, Texas05.2014
Skills
- Monetary transactions
- Inbound / outbound call center
- Microsoft Office
- Excel
- Word
- PowerPoint
- Outlook
- Typing
- Insurance verification
- HIPAA rights
- SQL
- Relational Databases
- Advanced Excel
- Pivot Tables
- VLOOKUP
- Python
- R
- Data Analysis
- Data Visualization
- Tableau
- Power BI
- Statistical Modeling
- Hypothesis Testing
- ETL Processes
- Data Cleaning
- Data Transformation
- Business Intelligence
- Reporting
- Patient Care
- Safety
- Electronic Health Records
- Clinical Procedures
- HIPAA Compliance
- Medication Administration
- Team Collaboration
- Patient Education
- Crisis Management
- Patient care
- Vital signs monitoring
- Patient hygiene
- Infection control
- Dietary support
- Care plan implementation
- Data analysis
- Customer service
- Team collaboration
- Communication skills
- Problem solving
- Emotional support
- Time management
- Record keeping
- Safety protocols
- Goal setting
- Patient education
- ADL support
- Emotional intelligence
- Adaptability and flexibility
- Community integration
- First aid and safety
- Charting and documentation
- Report writing
- Compassionate client care
- Empathy and patience
- Nutrition support
- Patient management
- Care delivery
- EMR / EHR
- HIPAA compliance
- Behavior redirection
- Life skills training
- Clinical quality program standards
- Medication administration
- Nutrition
- Individualized support planning
- Daily living support
- Problem-solving
- Conflict resolution
- Quality program protocols
- Direct patient care
- Indirect patient care
- Relationship building
- Care plan assessment
- Housekeeping tasks
- Behavioral support
- Self-care promotion
- Decision-making support
- Client documentation
- Progress documentation
- Verbal and written communication
- Healthcare
- Client advocacy
- Disability awareness
- Wellness and nutrition knowledge
- Transportation assistance
- Infection control procedures
- De-escalation techniques
- Cultural awareness
- Client safety and first aid
- Compassionate caregiving
- Adaptive equipment use
- Positive reinforcement
- Mobility assistance
- First aid and CPR
- Report generation
Timeline
Direct Support Professional
Austin State Supportive Living Center
12.2023 - 03.2025
Data Analyst
Accenture
10.2021 - 10.2023
Customer Service Rep / Tech Support
AT&T
08.2020 - 08.2021
Customer Service Rep
Netspend
05.2019 - 07.2020
Customer Service Rep / Benefits Enrollment Specialist
Maxmius
09.2015 - 04.2019
Food Services / Caterer
Seton Medical Center
09.2014 - 08.2015
Customer Service Rep / Tech Support
Nexxlinx (Time Warner)
06.2013 - 08.2014
High School -
LBJ High School