Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chanel Fields

Victorville,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Liberty Utilities
08.2023 - Current
  • Handled customer service inquires, questions regarding their bills and complaints in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Assisted with training and mentoring new team members.
  • Processed check and cash payments in a accurate and efficient manner.
  • Performed data entry tasks accurately and in a timely manner.

Digital Support Associate/ Customer Service Repres

SUNBIT
02.2022 - 05.2023
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
  • Responded to telephone, email and chat inquiries and complaints following standard operating procedures.
  • Logged details of customer service calls in computer system following correct protocols.
  • Met daily customer service quotas with a focus on quality.

Cashier/Sales Floor

GAP OUTLET
03.2022 - 05.2023
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained inventory and store visual presentation to meet customer needs.
  • Greeted and informed customers of products, fostering positive store experiences.
  • Developed strong customer relationships to support satisfaction and loyalty.

Member Service Advocate

SCAN HEALTH PLAN
11.2021 - 03.2022
  • Managed approximately 50 calls a day from members who needs assistance with their insurance plans.
  • Help members resolve account problems and navigate internal systems to handle routine needs.
  • Consulted with customers regarding needs and addressed concerns.
  • Provided customer service and issue resolution to increase QA satisfaction levels.

Customer Service Representative

AT&T
08.2018 - 11.2021
  • Resolving issues and offering solutions while transitioning the calls to a sales opportunity.
  • Handling customer service calls ranging from billing and payments to plan changes and upgrades.

Customer Service Representative

GLOBAL PARATRANSIT INC
03.2016 - 08.2018
  • Addressing and solving passenger issues, handling reservations, scheduling, and dispatching rides for customers.

Security Officer

SECURITAS
01.2012 - 03.2016
  • Assist in executing projects, monitoring and authorizing entrance and departure from terminals, ensuring all buildings are alarmed, patrolling terminals and surrounding areas.

Education

Diploma -

Lakewood High School
Lakewood, CA
06.2010

Some College - Criminal Justice

Cerritos College
Norwalk, CA
05.2020

Certification -

High Desert EMT
Victorville, CA
03.2022

Skills

  • Problem solving
  • Sales Experience
  • Administrative Skills
  • Adaptability
  • Excellent Communication

Timeline

Customer Service Representative

Liberty Utilities
08.2023 - Current

Cashier/Sales Floor

GAP OUTLET
03.2022 - 05.2023

Digital Support Associate/ Customer Service Repres

SUNBIT
02.2022 - 05.2023

Member Service Advocate

SCAN HEALTH PLAN
11.2021 - 03.2022

Customer Service Representative

AT&T
08.2018 - 11.2021

Customer Service Representative

GLOBAL PARATRANSIT INC
03.2016 - 08.2018

Security Officer

SECURITAS
01.2012 - 03.2016

Diploma -

Lakewood High School

Some College - Criminal Justice

Cerritos College

Certification -

High Desert EMT

Similar Profiles

CREATE PROFILE
Chanel Fields