Chanel Fisher
El Paso,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Marketplace CSR
Maximus Federal Services
El Paso, TX
11.2024 - 01.2025
- Documented all conversations with customers in software according to company standards.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Performed account maintenance activities, such as updating client information in databases, while managing multiple tasks simultaneously.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Political Canvasser
Outreach Team/Shawmut Services
Costa Mesa/El Paso, CA/TX
04.2024 - 11.2024
- Initiated contact with people in public areas and spaces to take surveys or sign petitions.
- Maintained professional interaction atmosphere to achieve high contact rates and respect people's personal spaces.
- Utilized organizational knowledge and persuasive speech to sway public opinion.
- Recruited other canvassers to strengthen campaign outreach potential.
- Memorized and recited sales scripts or statements prepared by employer.
Assistant Manager
Orange Curry
Orange , CA
02.2021 - 03.2024
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
Server
Dennys Restaurant
Anaheim, CA
10.2022 - 12.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
Product Demonstrator
Club Demonstration Services at Costco
Garden Grove, CA
05.2022 - 08.2022
- Demonstrated product features and benefits to customers, answering questions and providing technical support.
- Educated customers about proper use of the products by demonstrating its functions during presentations.
- Ensured customer satisfaction by providing them with a pleasant experience while using the products being demonstrated.
Education
Some College (No Degree) - Attaining Associates in Biology - Nursing
Golden West College
Huntington Beach, CASkills
- Customer Service
- Problem solving
- Documentation
- Fluent in Spanish
- Leadership
- Analytical thinking
- Call center experience
- Customer focus
- Punctuality and reliability
- Professional demeanor
Languages
Spanish
Professional
References
References available upon request.
Timeline
Marketplace CSR
Maximus Federal Services
11.2024 - 01.2025
Political Canvasser
Outreach Team/Shawmut Services
04.2024 - 11.2024
Server
Dennys Restaurant
10.2022 - 12.2022
Product Demonstrator
Club Demonstration Services at Costco
05.2022 - 08.2022
Assistant Manager
Orange Curry
02.2021 - 03.2024
Some College (No Degree) - Attaining Associates in Biology - Nursing
Golden West College
Similar Profiles
Victoria GriffinVictoria Griffin
Customer Service Representative at Maximus Federal ServicesCustomer Service Representative at Maximus Federal Services
Greisy HernandezGreisy Hernandez
Customer Service at Maximus Federal ServicesCustomer Service at Maximus Federal Services
Brittany GambleBrittany Gamble
Customer Service Representative at Maximus Federal ServicesCustomer Service Representative at Maximus Federal Services