Cynthia Andersen
Perry,KS
Summary
Dedicated to simplifying the lives of others, my primary objective in any role is to make a positive impact. Emphasizing leadership, I aim to inspire and uplift those around me. Choosing to lead and set an example, I avoid conforming. Continuously seeking personal growth and expanding knowledge, I am committed to self-improvement and staying ahead of the curve.
Overview
9
9
years of professional experience
Work History
CSR- Marketplace
MAXIMUS FEDERAL INC.
08.2022 - Current
- I answer phone calls from customers who are seeking affordable health coverage
- I also help with any issues with their application or current coverage
Flex-Banker
CENTRAL BANK OF THE MIDWEST
02.2022 - 07.2022
- I would travel to all the different locations within my region and my duties would include mainly teller work
- I would also be able to open and close personal and business accounts
- I was also able to do wire transfers
- Had sales goals I had to meet every quarter, including credit cards, checking/savings accounts, and MaxMoney app.
- I would oversee the day to day operations due to short staffing
Front End Associate
Dillons Grocery Store
Lawrence, KS
09.2017 - 08.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
Assistant Manager
Burger King
Lawrence, KS
09.2016 - 09.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Trained new employees.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cashier
Taco Bell
Lawrence, KS
06.2016 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Accounting And Finance
HIGHLAND COMMUNITY COLLEGE
Highland, KSHS Diploma -
LAWRENCE HIGH
01.2018
Skills
- Customer service
- Management
- Inventory
- Computer skills
- Money handling
- Teamwork
- Ability to work under pressure
- Experience with Microsoft
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Excellent people skills
Additional Info - Status
Single Mother of 2
Goals
My goal with any job is to make other people's lives easier. I plan to always have good leadership skills and to brighten anyone's mood. I chose to lead and not follow. I strive to make myself better and more knowledgeable.
Timeline
CSR- Marketplace
MAXIMUS FEDERAL INC.
08.2022 - Current
Flex-Banker
CENTRAL BANK OF THE MIDWEST
02.2022 - 07.2022
Front End Associate
Dillons Grocery Store
09.2017 - 08.2020
Assistant Manager
Burger King
09.2016 - 09.2017
Cashier
Taco Bell
06.2016 - 09.2016
HS Diploma -
LAWRENCE HIGH
Accounting And Finance
HIGHLAND COMMUNITY COLLEGE