Chanel Garner
Cleveland,Ohio
Summary
Detail-oriented professional with experience in logistics, customer service, correctional supervision, and administrative roles. Demonstrates strong communication, problem-solving, and organizational skills. Skilled in supporting individuals, maintaining safety standards, coordinating operations, and effectively resolving issues in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Correction Officer
Northeast Reintegration Center
Cleveland, OH
12.2025 - 07.2026
- Ensured the safety of inmates, staff, and facility by monitoring behavior and enforcing rules.
- Supervised and secured incarcerated individuals, ensuring safety and compliance within correctional facility.
- Responded to incidents, implementing de-escalation techniques to prevent harm to inmates and staff.
- Provided structure and guidance to inmates, supporting daily routines and promoting personal accountability.
- Supported rehabilitation and transition efforts to help individuals prepare for reentry into society.
Dispatcher
Amazon Dispatch
Cleveland, Ohio
01.2025 - 12.2025
- Prepared and assigned routes to optimize delivery efficiency.
- Resolved driver issues via phone to minimize delays.
- Handled package deliveries to ensure timely receipt for customers.
- Managed dispatch schedules to ensure timely deliveries.
- Resolved logistical issues to maintain operational efficiency.
- Provided immediate problem-solving support to drivers via phone to ensure smooth operations.
- Executed package deliveries to ensure customer satisfaction.
Utility Locator
USIC LLC
Akron, Ohio
01.2023 - 01.2025
- Marked locations of underground utilities using specialized detection equipment.
- Engaged in year-round outdoor operations to support construction activities.
- Collaborated with field teams to coordinate excavation and construction projects.
- Maintained accurate records of utility locations and service changes in databases.
- Conducted thorough searches for underground utilities to facilitate safe excavation.
- Working outside year-round.
Caregiver
New Avenues To Independence
Cleveland Heights, Ohio
01.2019 - 01.2023
- Cared for disabled individuals, ensuring comfort and support in daily routines.
- Administered medication to clients according to prescribed schedules.
- Providing medication.
- Performed cleaning and laundry tasks to maintain a safe and hygienic environment.
- Assisted individuals with daily living activities and personal care needs, enhancing their quality of life.
- Developed and maintained positive relationships with clients and their families.
Photo Specialist
Carvana LLC
Euclid, Ohio
01.2019 - 12.2019
- Annotate, edit and upload vehicles onto Carvana website to be sold.
- Produced vehicles daily in accordance with production schedules.
- Annotated, edited, and uploaded vehicle photos onto Carvana website to enhance online listings.
- Station cars on the lot to be shipped out to customers.
Delivery Associate
Amazon
Euclid, Ohio
01.2018 - 12.2019
- Sorted and organized bags of boxes for efficient access.
- Loaded boxes up to 50lbs onto 6-10ft trucks for transport.
- Delivered customer orders accurately and on time.
- Sorted and organized bags of boxes for efficient loading.
Detailer
DriveTime
Euclid, Ohio
01.2018 - 12.2018
- Maintained clean working area to ensure safety and efficiency.
- Detailed and stationed cars in designated areas for optimal workflow.
- Handled hazardous chemicals with proper safety precautions.
- Ensured work area cleanliness to support a safe and efficient environment.
- Handled hazardous chemicals following safety protocols to protect health and environment.
Associate/Cashier
HomeDepot
Cleveland Heights, Ohio
01.2016 - 01.2018
- Fulfilled customer orders with accuracy and timeliness, ensuring customer satisfaction.
- Assisted with retail product web content, facilitating online order fulfillment.
- Addressed customer concerns through timely and effective phone communication.
- Arranged products on sales floor to enhance customer experience.
- Assist with all retail product web content including helping and pulling online orders.
- Delivered outstanding customer service to ensure satisfaction and loyalty.
- Established safety measures to protect customers and staff during shopping.
- Operated and maintained store equipment while ensuring safety during spills.
Customer Service
Mitchell's Ice Cream
Cleveland, Ohio
01.2014 - 01.2016
- Rang out customers accurately to ensure smooth transactions.
- Ensured accurate transactions for customers during checkout.
- Ensured ice cream availability by lifting and restocking barrels.
- Delivered exceptional customer service through patience and reliability.
- Maintained a clean and safe environment in the shop to enhance customer experience.
Work Study
Ernst & Young
Cleveland, Ohio
01.2013 - 01.2014
- Streamlined office organization and meeting arrangements for efficiency.
- Oversaw order accuracy to support effective supply management.
- Maintained office supply inventory to support daily operations.
- Coordinated shipping and delivery of mail to ensure timely receipt.
Work Study
Tremco Roofing & Building Maintenance
Beachwood, Ohio
01.2012 - 01.2013
- Provided assistance by answering phone calls, ensuring customer needs were met.
- Cultivated client relationships to enhance satisfaction with products.
- Engaged potential customers to address and resolve issues via phone.
- Ensured accurate and timely fulfillment of customer orders.
Education
High School Diploma -
Saint Martin De Porres High School
Cleveland, OhioCleveland Central Catholic High School
Psychology
Tri-C Community College
Cleveland School of The Arts
Cleveland, OhioSkills
- Crisis intervention
- De-escalation techniques
- Problem solving
- Regulatory adherence
- Operational planning
- Resource allocation
- Customer service orientation
- Customer service
- Verbal communication
- Written communication
- Effective communication
- Team player
- Ability to diffuse emotional situations
Qualification Highlights
- Effective listening and verbal/written communications skills
- Strong customer service orientation
- Strong problem solving skills
- Ability to diffuse emotional situations
- Team player
Computer Experience
- MS Office 2010
- Microsoft Office 2010 Excel
- PowerPoint
- Access
- Outlook
Timeline
Correction Officer
Northeast Reintegration Center
12.2025 - 07.2026
Dispatcher
Amazon Dispatch
01.2025 - 12.2025
Utility Locator
USIC LLC
01.2023 - 01.2025
Caregiver
New Avenues To Independence
01.2019 - 01.2023
Photo Specialist
Carvana LLC
01.2019 - 12.2019
Delivery Associate
Amazon
01.2018 - 12.2019
Detailer
DriveTime
01.2018 - 12.2018
Associate/Cashier
HomeDepot
01.2016 - 01.2018
Customer Service
Mitchell's Ice Cream
01.2014 - 01.2016
Work Study
Ernst & Young
01.2013 - 01.2014
Work Study
Tremco Roofing & Building Maintenance
01.2012 - 01.2013
High School Diploma -
Saint Martin De Porres High School
Cleveland Central Catholic High School
Psychology
Tri-C Community College
Cleveland School of The Arts