Chanel Gillette
Baytown,Texas
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
6
6
years of professional experience
Work History
CNA
Magnolia Place Nursing Home
04.2021 - 07.2021
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Completed daily documentation and charts regarding patient care and input reports into practice databases
- Prepared residents for meals and assisted with feeding
- Utilized PPE appropriately and followed patient safety and infection control guidelines
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
Bakery Associate
Walmart
10.2020 - 01.2021
- Collaborated with team members in order to achieve daily goals set forth by management
- Assisted with packaging products for sale such as breads, pastries, and cakes
- Maintained a clean and safe work environment, following all safety protocols and regulations
- Demonstrated ability to provide excellent customer service and respond quickly to customer inquiries
- Adhered to company policies regarding health and safety standards while handling ingredients
- Prepared doughs, batters, icings, fillings, glazes, meringues, and other items according to established recipes
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping
- Operated manual pallet jack to move products throughout warehouse
- Packed orders in accordance with customer specifications
- Assisted other departments when needed to complete tasks in a timely fashion
- Maintained facility equipment and materials in a neat, clean, and orderly fashion.
Stocker
Walmart
04.2019 - 06.2019
- Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards
- Provided assistance to customers with locating items
- Maintained a clean and orderly work environment
- Performed basic maintenance tasks such as cleaning shelves, sweeping floors, dusting fixtures
- Complied with all company policies and procedures
- Checked shelf labels for each item for pricing accuracy.
Flagger
North Star Quanta Company
02.2018 - 09.2018
- Adept at identifying potential hazards and taking appropriate action to eliminate them
- Recognized for consistently adhering to safety guidelines established by OSHA standards
- Exercised sound judgment when assessing potentially dangerous situations that arise due to inclement weather or increased congestion
- Demonstrated knowledge of local traffic laws and regulations when directing vehicles through work zones
- Trained new employees on proper flagging techniques according to company policies and procedures.
Package Handler
UPS
12.2017 - 02.2018
- Demonstrated ability to lift up to 75 pounds safely and repeatedly
- Loaded and unloaded packages from trucks, consistently meeting deadlines
- Followed all safety regulations and procedures when handling packages
- Efficiently handled large volumes of packages within established time frames
- Met deadlines consistently despite challenging workloads under tight schedules.
People Greeter
Walmart
08.2016 - 11.2017
- Reported damaged products and workplace incidents to supervisors for review
- Identified opportunities for improvement in customer service procedures
- Explained store policies clearly to customers when necessary
- Maintained a professional appearance and demeanor at all times
- Built relationships with customers, providing personalized service to each individual.
Team Lead
Subway
08.2015 - 08.2016
- Supervised the daily work of staff to ensure work prioritization and quality
- Mentored and coached team members to ensure successful performance
- Delegated tasks to team members according to project requirements and employee strengths
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities
- Resolved problems and escalated high-level issues to supervisor within established timeframes.
Education
High School Diploma -
Dayton High School
Dayton, Texas05.2016
Skills
- Work Ethic and Integrity
- Problem Solving Abilities
- Upselling Techniques
- Cash Handling Expertise
- Reliability and Punctuality
- Customer Service Excellence
- Compassion and Empathy
Timeline
CNA
Magnolia Place Nursing Home
04.2021 - 07.2021
Bakery Associate
Walmart
10.2020 - 01.2021
Stocker
Walmart
04.2019 - 06.2019
Flagger
North Star Quanta Company
02.2018 - 09.2018
Package Handler
UPS
12.2017 - 02.2018
People Greeter
Walmart
08.2016 - 11.2017
Team Lead
Subway
08.2015 - 08.2016
High School Diploma -
Dayton High School