Chanel Grutta
MadCat
Savannah,GA
8
years of professional experience
Retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Work History
SELLING AND SERVICE MANAGER
10 Months- Led team initiatives to enhance customer engagement and sales strategies.
- Supervised customer service team, ensuring exceptional service delivery and adherence to brand standards.
- Conducted regular team meetings to communicate updates, share best practices, and foster a positive work environment.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
BRIDAL CONSULTANT
2 Years 10 Months- Helped customers try on and fit merchandise.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
- Collaborated with designers to create custom designs that matched each bride's unique style.
- Created a positive shopping experience for customers by providing knowledgeable advice on wedding gowns, accessories, and other related items.
- Estimated cost of repair or alteration of merchandise.
CUSTOMER SERVICE SUPERVISOR
5 Years 4 Months- Trained customer service representatives on customer service standards, policies, and procedures.
- Maintained up-to-date knowledge of changes in products or services offered by the company.
- Resolved conflicts between employees in an efficient manner while maintaining a positive work environment for all individuals involved.
- Collaborated with department leads and senior management to coordinate operations and drive improvements.
- Assisted in the recruitment, selection, and onboarding of customer service representatives, ensuring a skilled and motivated team.
HARPIST
8 Years 6 Months- Provided professional accompaniment for weddings, funerals, corporate events, and other special occasions.
- Played musical instrument as soloist and as a member and guest artist of musical groups such as orchestras, ensembles, and bands.
- Researched and contacted venues to schedule performances.
- Utilized strong communication skills to coordinate with event planners, clients, and colleagues in a timely manner.
Ghost Tour Guide
5 Months- Led engaging and informative tours, enhancing visitor experience and satisfaction.
- Developed customized itineraries based on client interests and feedback.
- Trained new tour guides on company protocols and best practices for guest engagement.
- Utilized storytelling techniques to convey historical and cultural insights effectively.
- Built personal relationships with guests to promote positive experiences.
Education
CERTIFICATION - Fashion Design
CERTIFICATION - Makeup Design
Skills
Industry trends
Multitasking and organization
Employee training and development
Reliable and responsible
Professionalism
Customer experience management
Sales strategy
Excellent written and verbal communication
Positive attitude
Team leadership
Timeline
Ghost Tour Guide
MadCat
03.2026 - CurrentRead More
SELLING AND SERVICE MANAGER
Anthropologie
06.2025 - 04.2026Read More
BRIDAL CONSULTANT
Cloud Nine Bridal
10.2023 - CurrentRead More
CUSTOMER SERVICE SUPERVISOR
Anthropologie
04.2018 - 08.2023Read More
HARPIST
Freelance
02.2018 - CurrentRead More
Delamar Makeup School
CERTIFICATION from Makeup Design
Read More
Los Angeles Trade Tech
CERTIFICATION from Fashion Design
Read More