Chanel Jamison
2108 Hazelwood Ave, Hopewell,VA
Summary
Dedicated and hardworking Patient Access Representative that works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 3+ years. Prioritizing patient care experience and supporting individual needs on a personal level. A team player with expertise in completing various clerical task and offering staff support. Previous jobs such as being a Lead Teacher and a Teacher Assistant highlights strong work ethic, customer service experience, effective communication skills, and having a flexible schedule.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Representative
VCU Health: Radiation Oncology
10.2020 - Current
- Provided excellent customer service to patients, medical staff, and visitors
- Perform patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Collect co-payments for office visits
- Compile and maintain patient medical records to keep information complete and up-to-date in EPIC database
- Retrieve and upload medical records into EPIC database
- Answer incoming calls, routing any messages to proper person or location
- Retrieve or request medical records from other medical facilities for continuation of care for patients
- Train new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Collaborate with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs
- Consistently stayed overtime until radiation treatment or doctor's schedule is done for the day.
Teacher Assistant
KinderCare Education LLC: Champions
08.2019 - 10.2020
- Worked with before and after school students at North Elementary Public School
- Communicated and assisted parents with any comments or concerns
- Interacted with students and parents
- Answered phone calls
- Assembled unscheduled students onto spreadsheet on Microsoft Excel
- Taught before and after school students through KinderCare Education Curriculum.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Worked overtime to complete certifications, classes, and training
Lead Teacher
Kidco Academy Inc.
09.2018 - 08.2019
- Taught children through a strict curriculum
- Created activities such as crafts and worksheets that prepared children for their transition to Kindergarten.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Worked weekends to ensure certifications, classes, training, and small events
Customer Service
Kidco Academy Inc.
01.2017 - 08.2019
- Assisted with new student enrollment and registration process
- Received payments for tuition and wrote receipts
- Greeted parents/children
- Answered phone calls.
Education
Bachelor of Science - Communications, Media Studies
Old Dominion University
Norfolk, VA12.2019
Associate of Science - Liberal Arts and Science
Richard Bland College of William and Mary
Petersburg, VA12.2015
Skills
- Microsoft Office
- Data Entry
- Strong Work Ethic
- Team Player
- Customer service experience
- Effective Communications Skills
- Administrative and Office Support
Applicant Information
Citizenship: U.S. Citizen
General Schedule: Score 7
Veterans' Preference: N/A
Availability: Permanent, Full-Time
Security Clearance: N/A
Related Courses
- Introduction to Public Relations
- Communications in the Digital Age
- Communication Research Method
- Electronic Media Law/Policy
- Computer Applications I
- Public Speaking
- Introduction to Business
- Introduction to Human Communications
- Social Inequality
Certification
- Equine Assisted Grown and Learning Association (EAGALA) Certificate, 05/2015, Completed coursework in psychology that provided detailed insight into the field of equine assisted psychotherapy. Received an introduction to theoretical concepts and approaches in a counseling setting. Applied theoretical counseling techniques and skills to mock clients
- Microsoft Office PowerPoint Certification, 05/2013, Developed an advanced knowledge in the appropriate use of PowerPoint features
References
- Tiffany Walker, Former Co-worker, (804) 616-2308, purpose1976@gmail.com
- Karen Smith, Supervisor, (804) 833-1433, karen.b.smith@vcuhealth.org
- Destiny Butler, Co-worker, (804) 292-4619, destiny.butler1@vcuhealth.org
Timeline
Patient Access Representative
VCU Health: Radiation Oncology
10.2020 - Current
Teacher Assistant
KinderCare Education LLC: Champions
08.2019 - 10.2020
Lead Teacher
Kidco Academy Inc.
09.2018 - 08.2019
Customer Service
Kidco Academy Inc.
01.2017 - 08.2019
Bachelor of Science - Communications, Media Studies
Old Dominion University
Associate of Science - Liberal Arts and Science
Richard Bland College of William and Mary
- Equine Assisted Grown and Learning Association (EAGALA) Certificate, 05/2015, Completed coursework in psychology that provided detailed insight into the field of equine assisted psychotherapy. Received an introduction to theoretical concepts and approaches in a counseling setting. Applied theoretical counseling techniques and skills to mock clients
- Microsoft Office PowerPoint Certification, 05/2013, Developed an advanced knowledge in the appropriate use of PowerPoint features
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