Summary
Overview
Work History
Education
Skills
Timeline
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Chanel Martin

Fresno,CA

Summary

.Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

22
22
years of professional experience

Work History

Assistant Store Manager

Loft
07.2021 - Current
  • Provides direction, assists in training and supervise 20+employees to complete tasks in a time-efficient manner
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Resource Manager

Edison Youth Football Program
12.2002 - 01.2020
  • Manage the office supply budget and purchase orders
  • Cross-trained and provided back up for other board members when needed
  • Provide constant presence at all events to address any patron needs
  • Support replenishment to ensure inventory was maintained
  • Promptly respond and managed incoming orders and met all deadlines promptly
  • Consistently improved program needs by setting up opportunities for community contributions

Lead Brand Rep

Justice
10.2014 - 05.2016
  • Appropriately delegate certain tasks to team members in order to ensure all productivity staff goals are achieved
  • Promoted from brand rep to store lead in 2 months after hire date
  • Set goals for each shift to ensure employees receive scheduled breaks and meal periods
  • Count and balance cash drawer at end of shift
  • Exceeded daily goals on credit card applications
  • Maintain visual merchandising standards
  • Achieved top-ranking sales performance consistently by utilizing persuasive communication skills and deep understanding of consumer needs.
  • Enhanced customer loyalty through exceptional service and product knowledge.

Education

Certificate - Business Management and Administration

Fresno City College
Fresno, CA
05.2005

Skills

  • Conscientious & courteous
  • Project management
  • Visual/spatial problem solving
  • Microsoft Office
  • Community Engagement
  • Fundraising Events

Timeline

Assistant Store Manager

Loft
07.2021 - Current

Lead Brand Rep

Justice
10.2014 - 05.2016

Resource Manager

Edison Youth Football Program
12.2002 - 01.2020

Certificate - Business Management and Administration

Fresno City College

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Chanel Martin