Chanel Platt
Mullins,SC
Summary
Driven and accomplished professional with a diverse background spanning instructional assistance at Marion Intermediate School to customer service expertise at Startek Myrtle Beach SC. Excelled in creating inclusive learning environments and resolving customer issues with empathy and efficiency. Skilled in effective communication and CRM knowledge, consistently achieving positive outcomes in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Instructional Assistant
Marion Intermediate School
01.2024 - Current
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Promoted a culture of respect and inclusion within the classroom, fostering positive relationships among students from diverse backgrounds.
- Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
- Collaborated with classroom teachers to design engaging lessons that aligned with state standards and curriculum objectives.
Art Teacher
Mullins High School
08.2021 - 05.2023
- Documented student work in order to exhibit and celebrate learning process of each child.
- Inspired students and assisted in developing creativity and self-expression through various art forms and media.
- Taught classes on painting, collage, and color theory.
- Improved student engagement in the classroom by designing innovative, project-based learning experiences focused on artistic expression.
Work From Home Agent
Startek Myrtle Beach SC
03.2018 - 04.2020
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
Pharmacy Technician
CVS Pharmacy
06.2016 - 09.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
High School Diploma -
Mullins High School
Mullins05-2004
Skills
- Classroom Organization
- Effective Communication
- Calm and Patient Demeanor
- Small Group Instruction
- Conflict Resolution
- Phone Etiquette
- Typing Speed
- Goal-Oriented
- Appointment Scheduling
- CRM Knowledge
- Computer Skills
- Customer Service
Timeline
Instructional Assistant
Marion Intermediate School
01.2024 - Current
Art Teacher
Mullins High School
08.2021 - 05.2023
Work From Home Agent
Startek Myrtle Beach SC
03.2018 - 04.2020
Pharmacy Technician
CVS Pharmacy
06.2016 - 09.2019
High School Diploma -
Mullins High School
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