Summary
Overview
Work History
Education
Skills
Timeline
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Chanel Rivero

St. Cloud,FL

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

12
12
years of professional experience

Work History

Retail Coordinator

Morrison Healthcare
06.2024 - 03.2025
  • Managed inventory levels for optimal product availability, reducing out-of-stock occurrences.
  • Cultivated strong vendor relationships to ensure timely delivery of products and support business objectives.
  • Enhanced store atmosphere by maintaining a clean, organized, and visually appealing environment.

Customer Service Supervisor

Burlington
08.2021 - 06.2024
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

General Manager

Boston Market
09.2018 - 08.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Assistant Manager

Panera Bread
02.2013 - 09.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Associate of Arts - Medical Billing And Coding

Everest University
Orlando, Florida
05-2012

Skills

  • Multitasking proficiency
  • Strong organizational skills
  • Operational efficiency
  • Adaptability and flexibility
  • Effective communication

Timeline

Retail Coordinator

Morrison Healthcare
06.2024 - 03.2025

Customer Service Supervisor

Burlington
08.2021 - 06.2024

General Manager

Boston Market
09.2018 - 08.2021

Assistant Manager

Panera Bread
02.2013 - 09.2018

Associate of Arts - Medical Billing And Coding

Everest University

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Chanel Rivero