Chanel Tillman
Homestead,FL
Summary
Energetic and results-driven professional experience in Call Center/Customer Service arena. Problem solver with ability to meet deadlines, multi-task, and manage time. Successful track record of conferring with customers by telephone and in-person to provide them with information regarding products or services. Familiar with principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Strong interpersonal communication
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cruise Operations
Port Of Miami
Miami
01.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Fraud Account Supervisor
Regions Bank
Hollywood, FL
09.2023 - Current
- 1. Collecting information for transactions, fraud alerts, and documentation.
- 2. Respond in a timely and professional manner to all request for information, regarding disputes, chargebacks, of gift card fraud.
- 3. Knowledge, Skills, and Abilities Knowledge with online payments both gift and credit card, e-commerce, chargebacks, and PayPal.
- 4. Remain up-to-date and informed with new, improved, or alternate risk/fraud prevention solutions perform All duties that are reasonably assigned to cases
- Analyzed operational data to identify trends, leading to informed decision-making and strategic adjustments.
- Oversaw daily operations, ensuring compliance with safety regulations and quality control measures.
- Developed and maintained standard operating procedures to enhance consistency in service execution.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Fraud Prevention Specialist
Fiserv
Coral Springs, FL
01.2020 - 09.2023
- 1. Collecting information for transactions, fraud alerts, and documentation.
- 2. Respond in a timely and professional manner to all request for information, regarding disputes, chargebacks, of gift card fraud.
- 3. Knowledge, Skills, and Abilities Knowledge with online payments both gift and credit card, e-commerce, chargebacks, and PayPal.
- 4. Remain up-to-date and informed with new, improved, or alternate risk/fraud prevention solutions perform All duties that are reasonably assigned to cases
Customer Service Representative (Call Center)
ALORICA
02.2017 - 07.2020
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered customer questions and educate them about product and services.
- Trouble shooting equipment related queries.
- Up-sold companies services.
- Provide excellent customer service in a professional manor.
- Kept records of customer's interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Demonstrated great work ethics, Strong interpersonal skills
Education
Education
Miami Dade College
Miami, FLHigh School Diploma -
South Dade Senior High School
Miami, FL06.2016
Skills
- Microsoft Office
- Critical Thinking
- Problem solving
- Leadership
- Critical Decision Making
- Interpersonal Skills
Certification
- Fl Drivers License
- Security class D
- American Red Cross (cpr,wad,first responder)
- Intermediate Spanish
- Volunteer work (greater hope deliverance church)
- Debate program
Timeline
Cruise Operations
Port Of Miami
01.2026 - Current
Fraud Account Supervisor
Regions Bank
09.2023 - Current
Fraud Prevention Specialist
Fiserv
01.2020 - 09.2023
Customer Service Representative (Call Center)
ALORICA
02.2017 - 07.2020
Education
Miami Dade College
High School Diploma -
South Dade Senior High School