Chanel Vasquez
Bakersfield,CA
Summary
Detail-oriented ODS-C skilled in abstracting and coding patient data while adhering to reporting standards and database management. Knowledgeable in oncology procedures, medical terminology, and cancer treatment modalities. Effectively manages confidential information and supports quality improvement initiatives. Committed to leveraging skills in a dynamic healthcare organization with opportunities for professional growth.
Overview
6
6
years of post-secondary education
6
6
years of professional experience
Work History
UM Referral Coordinator
AppleOne
Bakersfield, CA
10.2020 - 04.2021
- Collaborated with healthcare teams to streamline referral processes and workflows.
- Made outbound calls to providers/members to discuss authorization decisions (denials, modifications, carevouts), documenting outcomes in MCS.
- Educated patients on referral procedures and necessary documentation requirements.
- Communicated regularly with patients about their care plans post-referral, enhancing understanding of next steps.
- Tracked and faxed priority letters to providers, ensuring timely communication of important information.
- Attaching all criteria, letters, and fax confirmations to MCS.
- Conducted training sessions for new employees on company protocols and procedures.
- Used Microsoft Word and Excel to mail merge date entry based health plan
- Adhered to HIPAA regulations when handling confidential patient information.
Clerk Typist 1&2
City of Bakersfield
Bakersfield
04.2019 - 07.2019
- Answer outbound calls to schedule inspections
- Typed letters, memos, reports and other documents using Microsoft Word.
- Forward permit requests to be processed.
- Managed and distributed incoming and outgoing mail to ensure efficient communication.
- Create labels for files/envelopes with Microsoft Word
- Managed incoming and outgoing mail while distributing to coworkers
- Creat labels for files/envelopes with Microsoft Word
- Maintained accurate filing systems for city records and documents.
- Assisted in preparing meeting agendas and recording minutes during sessions.
- Operated office equipment, including copiers and scanners, for daily tasks.
- Responded to public inquiries via phone and email with professionalism.
- Answered telephone calls and directed inquiries to appropriate personnel.
- Greeted visitors and scheduled appointments for staff members.
- Sorted and distributed incoming mail according to departmental guidelines.
Financial Service Agent
Bridgepoint Education
11.2016 - 04.2018
- Handled inbound and outbound calls to guide students in completing financial aid documents
- Reviewed financial documents to ensure compliance with federal regulations.
- Conducted welcome calls to inform students of financial aid status and necessary actions
- Advising students where to complete docs
- Educated clients on financial aid options and processes to enhance understanding and accessibility.
- Stipends/balance remaining, going over ledger, and processing credit card payments.
- Worked with colleagues in various departments to ensure efficient workflow.
Customer Service Agent
Xerox
05.2015 - 11.2016
- Same job details as Bridgepoint, Xerox was taken by Bridgepoint.
- Resolved customer inquiries using effective communication techniques.
- Provided support through various channels including phone and email.
- Documented customer interactions in the CRM system accurately.
Education
Cancer Information Management - Oncology Data Specialist
Santa Barbara City College
Santa Barbara, CA 07.2023 - 12.2025
Medical Billing/Coding
Bakersfield Adult School
Bakersfield 07.2017 - 01.2018
Diploma -
Highland High School
Bakersfield 08.2005 - 01.2009
Skills
- Referral tracking
- Claims processing
- Data management
- CMS-1500
- UB-04 recognition
- HIPAA compliance
- Cancer abstracting
- Surgical Procedure coding
- Summary Stage
- Electronic communication
- Data entry
- Microsoft Excel
- Microsoft Word
- Document organization
- Reliable
- Detail-oriented
- AJCC
- STORE
- Solid Tumor Rules
- Casefinding
Timeline
Cancer Information Management - Oncology Data Specialist
Santa Barbara City College
07.2023 - 12.2025
UM Referral Coordinator
AppleOne
10.2020 - 04.2021
Clerk Typist 1&2
City of Bakersfield
04.2019 - 07.2019
Medical Billing/Coding
Bakersfield Adult School
07.2017 - 01.2018
Financial Service Agent
Bridgepoint Education
11.2016 - 04.2018
Customer Service Agent
Xerox
05.2015 - 11.2016
Diploma -
Highland High School
08.2005 - 01.2009