Chanel Wilder
Saint Clair Shores,MI
Summary
Experienced Quality Coordinator and Team Lead with a strong record in audits, compliance, and process improvement. Known for attention to detail, clear communication, and team coordination.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Quality Coordinator
Voltava
Detroit, MI
09.2026 - Current
- Coordinated Voltava quality audits and compliance documentation.
- Developed quality assurance processes and procedures to ensure product safety, reliability and compliance with applicable regulations.
- Investigated customer complaints related to quality issues, identified root cause and implemented corrective actions.
- Managed a team of Quality Control Inspectors responsible for performing inspections on finished goods prior to shipment.
- Updated quality procedures and controlled document revisions.
- Maintained supplier records and verified incoming material inspections.
- Monitored the performance of suppliers to ensure quality standards are met.
- Monitored corrective action requests and tracked follow-up activities.
Team Lead
Avancez
Detroit , MI
03.2024 - Current
- Developed strategies to increase team productivity and improve customer service levels.
- Monitored team progress and enforced deadlines.
- Motivated team members through recognition programs and performance-based incentives.
- Motivated staff through positive reinforcement techniques.
- Trained new team members on procedures, tools, and work instructions.
- Trained new staff in relevant processes and procedures.
- Assigned tasks to operators based on line demands and workload.
- Inspected completed work for defects and followed corrective action steps.
- Resolved escalated customer complaints or queries promptly and efficiently.
Appareal
WALMART, Walmart
Fort Worth, Texas
02.2023 - 08.2024
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Achieved cost-savings by developing functional solutions to problems.
- Completed day-to-day duties accurately and efficiently.
Package Handler
FedEx
Fort Worth , Tx
12.2022 - 08.2023
- Coordinated loading and unloading of parcels to enhance operational efficiency.
- Sorted packages by destination, route, and handling requirements.
- Utilized handheld tracking systems to scan packages for accurate inventory management.
- Collaborated with cross-functional teams to meet operational goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Performed routine maintenance on equipment to ensure optimal functionality.
- Recognized by management for providing exceptional customer service.
Stocking/Assembler
CoreMark
Fort Worth, Texas
06.2020 - 12.2022
- Organized backroom inventory to enhance product accessibility for staff and customers.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Arranged storage areas for optimal organization of supplies. for efficient use of space.
- Refilled promotional displays with Core-Mark convenience products to maintain visual appeal and availability.
- Labeled merchandise and maintained clean aisle presentation.
- Ensured timely completion of all assigned tasks within set deadlines.
- Reviewed financial records for compliance with policies and accounting standards.
Stocking/Apparel
Target
Detroit, MI
02.2011 - 12.2014
- Identified customer needs promptly during interactions. and responded efficiently.
- Initiated conversations with customers to build rapport. and started conversations using strong interpersonal and communication skills.
- Completed daily duties accurately and efficiently.
- Planned and arranged tasks to support service goals.
- Collaborated with diverse coworkers to accomplish goals and resolve product and service issues.
Education
High School Diploma -
Detroit International Academy
Detroit, MI06-2013
Some College (No Degree) - Engineering
Rochester International Academy
Detroit, MISkills
- Quality inspection
- Regulatory compliance
- Process improvement
- Root cause analysis
- QC
- Team management
- Team coordination
- Time management
- Problem solving
- Clear communication
- Leadership
- Attention to detail
Certification
- Lean Six Sigma White Belt
Accomplishments
- Recognition of Hard work the third week I started working for QC
Timeline
Quality Coordinator
Voltava
09.2026 - Current
Team Lead
Avancez
03.2024 - Current
Appareal
WALMART, Walmart
02.2023 - 08.2024
Package Handler
FedEx
12.2022 - 08.2023
Stocking/Assembler
CoreMark
06.2020 - 12.2022
Stocking/Apparel
Target
02.2011 - 12.2014
High School Diploma -
Detroit International Academy
Some College (No Degree) - Engineering
Rochester International Academy