Chanell Jackson
Bellflower,CA
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Member Service Representative
Automobile Club of Southern California
04.2021 - 09.2024
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Improved customer satisfaction by efficiently processing DMV title transactions and registrations.
- Performed routine data entry or document management.
- Processed payments quickly using POS systems while adhering strictly to established cash handling protocols.
Sales Associate
Crocs
11.2020 - 04.2021
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Completed physical inventory counts each month.
- Stocked, tagged and displayed merchandise as required.
Delivery Service Lead/Certified Trainer
Chick-fil-A
09.2019 - 04.2021
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Managed a diverse team of professionals, ensuring high-quality service delivery for all projects.
- Trained and mentored new team members by relaying information on company procedures and safety requirements.
- Boosted trainee confidence and skills with thorough feedback and ongoing support.
- Worked different stations to provide optimal coverage and meet production goals.
- Stayed current with industry trends and best practices, ensuring relevance of course content for participants.
Education
Associate of Arts - IT Support Specialist
Cerritos College
Cerritos, CA 06.2024 - 06.2025
High School Diploma -
Gahr High School
Cerritos, CA06.2018
Skills
Administrative and Office Support
Microsoft Office
Data Entry
Cash Handling
Customer Service
Customer Data Confidentiality
Teamwork and Collaboration
Problem-solving abilities
Effective Communication
Adaptability and Flexibility
Time Management
Certification
- CCNAv7 - Cisco Certified Network Associate, Introduction to Networking
Timeline
Associate of Arts - IT Support Specialist
Cerritos College
06.2024 - 06.2025
Member Service Representative
Automobile Club of Southern California
04.2021 - 09.2024
Sales Associate
Crocs
11.2020 - 04.2021
Delivery Service Lead/Certified Trainer
Chick-fil-A
09.2019 - 04.2021
High School Diploma -
Gahr High School
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