Chanell Reliford
Orlando,United States
Overview
21
21
years of professional experience
Work History
Operations Coordinator
Walt Disney World Parks and Resorts
Lake Buena Vista, FL
10.2022 - Current
- Ensure efficiency and guest satisfaction in a high volume setting
- Supervise and mentor cast daily to meet the operational standards
- Set workloads, and fix daily schedules changes for operational needs
- Ensure the operation remains compliant with Safety and show standards by conducting daily audits and efficiency sweeps
- Incident reporting and assisting in emergencies
Park Operations Host
Walt Disney Parks and Resorts
Lake Buena Vista, FL
08.2014 - 10.2022
- Ensure operational safety by loading/unloading guests, check restraints, and operate machinery, ensuring compliance with strict safety protocols.
- Act as the "face" of the attraction, greeting visitors, answering questions, and managing crowd flow
- Deliver safety and theme courtesy spiels over a PA system to assist in guest flow
- Keep attraction area and queue lines clean
Loss Prevention Manager
Mattel Toys
New York, NY
07.2005 - 07.2014
- Maintained surveillance in store activity, using cameras such as CCTV (closed circuit television). The investigator monitors in-store traffic, along with actions of employees that may be
- Responsible for making schedules for ten Loss Prevention Agents, and organizing Blitz where stores was having alot of ORC activity.
- Watched for suspicious behaviors of potential shoplifters, Made successful apprehensions once steps of proof was met and it was safe to do so.
- Educated various stores on how to utilize facial Recognition camera system throughout various stores. Also worked in numerous locations on a weekly basis.
- Participated in internal investigations and also sat in on Interviews as a witness.
- Conducted daily and monthly audits to make sure store is compliant and safe.
Store Detective
TJMAXX, COLLEGE POINT, NEW YORK UNITED STATES
College Point, New York, United States
05.2006 - 05.2007
- Maintained surveillance on store activity, using cameras such as CCTV (closed circuit television). Monitored in-store traffic, along with actions of employees that may under investigation
- Watched out for suspicious behavior of not only customers, but employees as well.
- Assisted my DLPM in internal interviews as a witness, taking notes and being present through the whole conversation.
- Made successful Apprehensions by making sure all steps was met and was safe to do so.
- Responsible in making sure my store was compliant by conducting audits.
- Patrolled store daily. Write reports on all incidents that's occurred daily.
Sales leader
TJMAXX, COLLEGE POINT, NEW YORK UNITED STATES
College Point, New York, United States
05.2005 - 05.2006
- Leaded 50 associates made schedules, assigned work assignments, handled store keys and closed out registers at nightduring closing.
- Provided excellent customer service skills by increasing sales.
- Recovered sales floor, by hanging folding and stocking at a 100 percent compliance.
- Participated doing audits along by my store manager.
Education
High School diploma - cosmetology
QUEENS VOCATIONAL AND TECHNICAL HIGH SCHOOL
Long Island City, New York, United StatesLiberal Arts Degree - undefined
NASSAU COMMUNITY COLLEGE
Westbury, New York, United StatesBachelors Degree in Criminal Justice -
JOHN JAY COLLEGE
Brooklyn, New York, United States05.2003
Skills
- I have computer skills and knowledgeable with Microsoft word, excel, and PowerPoint
- I can do hair and have a cosmetology license as being my trade in high school
- I have Florida State D Licence
Timeline
Operations Coordinator
Walt Disney World Parks and Resorts
10.2022 - Current
Park Operations Host
Walt Disney Parks and Resorts
08.2014 - 10.2022
Store Detective
TJMAXX, COLLEGE POINT, NEW YORK UNITED STATES
05.2006 - 05.2007
Loss Prevention Manager
Mattel Toys
07.2005 - 07.2014
Sales leader
TJMAXX, COLLEGE POINT, NEW YORK UNITED STATES
05.2005 - 05.2006
High School diploma - cosmetology
QUEENS VOCATIONAL AND TECHNICAL HIGH SCHOOL
Liberal Arts Degree - undefined
NASSAU COMMUNITY COLLEGE
Bachelors Degree in Criminal Justice -
JOHN JAY COLLEGE