Chanell Taylor

Fulfillment Associate(Shipdock) 11/2023-03/2024

• Palletized customer orders in a timely manner to ensure orders were delivered by their promised time
• Constantly exceeded hourly expectations by 50-100%, creating pallets and palletizing between 150-200 packages per hour
• Performed critical roles such as SAM, ensuring that pallets were loaded into trailers while following all required safety procedures.
• Responsible for closing out pallets and placing them in specified locations to ensure order tracking accuracy, as well as eliminating trip hazards.

Fulfillment Associate (Pick) 03/2024 - Current

• As a picker, managed a pick rate from anywhere between 350-450 units per hour with a takt time of 6.87s-8.00s.
• Regularly met and even exceeded productivity goals by 50%

Quality Coach (Pick) 05/2024 - Current

• Coaching 15-20 AA's per shifts about high DPMO.
• Notice DPMO improvement within the department by 73%
• Regularly tracked Department DPMO and coached highest offending AA's when DPMO was out of standard
• Records, analyzes, and distributes statistical information.
• Apply coaching techniques and tools to support managers and team members in improving performance.
• Identifies issues of non-compliance and escalate reports to the quality processing assistant and managers.
• Completes timely quality reports highlighting possible barriers, deficiencies, and recommending corrective and preventative actions.
• Collaborates effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
• Participated in blitz for amnesty, entering AR floor during lunch hours (10p-10:30p & 2a-2:30a)
• Assisting with clearing obstructions and products on the AR floor in turn increasing work productivity by 10% through the night, decreasing pod conjunction, and safety hazards.

Fulfillment Associate(Pack-Singles) 07/2024 - Current

• Constantly met the hourly expectations of packing 60 packages per hour
• Lifting items weighing up to 30 to 50 pounds into boxes for delivery.
• Receives and package goods and materials for shipment.
• Adheres to all requirements and regulations for interstate HAZMAT carriers.
• Attaches identifying tags to containers.

Learning Ambassador 08/2024 - Current

• Created a welcoming environment for new trainees to encourage engagement and increase retention
• Provide effective, efficient, and accurate training to new employees, internal transfers and cross-trained employees
• Deliver materials as according to policy and follow standard work rules
• Ensuring and encouraging that all employees meet safety and quality expectations
• Escalating problems to management and learning team
• Received feedback from trainees to identify opportunities for growth and ensure that training is clear and easy to understand

Learning Support (Outbound PG) 08/2024 - Current

• Completes the Action Report, cross checking associates training transcripts, ensuring that all training course requirements are successfully completed for associates working within the department
• Assists with the completion of week two touch point audits, touch basis with week two new hires for better understanding, answering any and all questions
• Partnered with learning to authorize training classes
• Post ambassador needs for training classes and day two trainings, planning, organizing and communicating future trainings to ambassadors and operations
• Checked in with ambassadors daily to ensure all training is accurately recorded, as well as to eliminate any barriers the ambassador is facing

• Properly load and unload rubber press machine.
• Met and exceeded the hourly rate of a minimum of 6 loads per hour by 60%
• Maintained a rate of 10 (6-minute) loads per hour for an 8 hour shift completing 80 loads in total.
• In between loads check the quality of the parts, trim excess rubber, properly color code and sort parts to ensure all passenger items are accounted for.