Chanell Topacio
Concord,USA
Summary
Detail-oriented professional with extensive experience in administrative, medical, and management roles. Proven ability to excel in customer service and collaborate effectively with teams. Strong organizational skills complemented by a willingness to learn and adapt to new challenges. Tech-savvy with a focus on improving operational efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Hilton Garden Inn
Walnut Creek, CA
03.2025 - Current
- Delivered exceptional customer service to hotel guests, ensuring memorable experiences.
- Checked in and checked out guests while processing payments and maintaining accurate records.
- Resolved guest inquiries, requests, and complaints promptly and courteously.
- Managed reservations system for precise bookings and room assignments.
- Collaborated with housekeeping to guarantee timely room readiness for arrivals.
- Provided concierge services including directions, local recommendations, and transportation arrangements.
- Maintained comprehensive knowledge of hotel amenities, services, and local attractions to assist guests effectively.
- Handled cash transactions, including currency exchange, ensuring accurate end-of-shift accounting.
Work Comp Coordinator
Mark Chan, MD
Oakland, CA
02.2024 - 06.2024
- Prioritized authorizations and referrals to streamline patient processing.
- Verified insurance coverage prior to appointments, minimizing billing errors.
- Scheduled telemedicine and in-office appointments, coordinating with medical staff.
- Managed diagnostic tests and procedures, ensuring seamless workflow with facilities.
- Organized new patient files, implementing an efficient filing system for records.
- Assisted physicians with administrative tasks, including report preparation and correspondence management.
- Answered phone calls and responded to emails, providing prompt customer service.
Practice Coordinator/Community Liaison
Agile Occupational Medicine
Emeryville, CA
10.2022 - 07.2023
- Proficient in Prognocis software for managing medical office operations.
- Authorized occupational medicine treatments in adherence to regulatory requirements.
- Handled worker compensation claims and related insurance authorizations efficiently.
- Collaborated with nurse case managers to organize patient referrals effectively.
- Spearheaded back/front office coordination, maintaining organized patient charts and schedules.
- Managed electronic health records to ensure accurate patient information.
- Facilitated training of new staff on operational procedures and technology systems.
- Fostered partnerships with pharmaceutical representatives to manage patient medication samples.
UCSF Pediatric Brain/Neurology Practice Coordinator II
UCSF Pediatric Brain Center/Neurology
San Francisco, CA
07.2022 - 09.2022
- Managed front desk operations in a busy medical office, including scheduling appointments and answering calls.
- Coordinated patient check-in, verifying insurance and collecting required paperwork for accurate billing.
- Collaborated with healthcare providers to schedule procedures and referrals for timely patient care.
- Maintained organized filing system for patient records, ensuring compliance with HIPAA regulations.
- Provided exceptional customer service by promptly addressing patient inquiries and concerns.
- Communicated with healthcare providers to ensure continuity of patient care services.
- Audited billing statements to identify discrepancies prior to submission to insurance companies.
UCSF Radiology Coordinator/ Central Scheduling
UCSF Medical Center
San Francisco, CA
01.2022 - 07.2022
- Facilitated patient scheduling and coordination through effective central scheduling practices.
- Managed physician referrals to ensure seamless patient flow within healthcare systems.
- Utilized Epic and Apex medical software for efficient data entry and management.
- Processed health insurance claims to expedite reimbursement and reduce delays.
- Organized medical and patient charts to enhance accessibility and accuracy.
- Answered phone calls promptly, providing information and support to patients.
- Collaborated with radiology technicians to coordinate patient procedures effectively.
- Executed remote and hybrid administrative tasks to maintain operational efficiency.
Car service for Children
Kango
San Francisco Bay Area, CA
03.2016 - 01.2022
- Delivered personalized care for children, ensuring safety and developmental support.
- Managed daily schedules including school drop-offs, extracurriculars, and appointments.
- Conducted safe transportation of children using personal vehicle while adhering to traffic regulations.
- Oversaw punctuality in all scheduled activities, including playdates and doctor visits.
Audiologist Office Manager / Finance Administrator
Hearing Zone Inc.
Oakland, CA
11.2007 - 09.2013
- Managed two offices in Alameda and Oakland, California.
- Oversaw financial administration as office manager and finance administrator.
- Coordinated patient scheduling and introductions to enhance workflow efficiency.
- Administered payroll and billing services to ensure accurate financial operations.
- Handled customer service inquiries through timely phone call responses.
- Managed rent payments for both office locations while maintaining tenancy records.
- Utilized QuickBooks for financial tracking and MS Word/Excel for documentation.
- Maintained and repaired hearing aid devices to support audiology services.
Office Manager
Solano's Properties
San Francisco, CA
06.2001 - 10.2005
- Managed office operations to ensure seamless daily workflow.
- Oversaw procurement and inventory management of office supplies.
- Implemented organized filing systems for effective document management.
- Developed office policies to improve efficiency and productivity.
- Maintained filing system for correspondence and essential documents.
- Answered phone calls, responded to emails, and coordinated courier services.
- Monitored client payments, contacting those with overdue accounts promptly.
- Tracked invoices and payments to ensure accuracy in accounts receivable and payable.
Education
Business Administration -
San Francisco City College
San Francisco, CA10-2007
High school -
Miramonte High School
Orinda, CA05-1999
Phlebotomy -
Phlebotomy Plus
Brentwood, CA03-2026
Skills
- Customer service and support
- Patient scheduling and coordination
- Electronic health records management
- Office administration
- Data entry and processing
- Communication skills
- Time management strategies
- Cash handling expertise
- Team collaboration
- Hospitality experience
- Medical billing and coding
- Epic software proficiency
- QuickBooks proficiency
- Microsoft Office suite
Certification
• Driver's License, Class C
• Trustline Certified, 03/01/16, Present
• ServSafe, Food Safety Certification
• CPR Certification
• CPT1 (Phlebotomy Technician) still completing
• Trustline Certified, 03/01/16, Present
• ServSafe, Food Safety Certification
• CPR Certification
• CPT1 (Phlebotomy Technician) still completing
Languages
English, Fluent
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Guest Service Agent
Hilton Garden Inn
03.2025 - Current
Work Comp Coordinator
Mark Chan, MD
02.2024 - 06.2024
Practice Coordinator/Community Liaison
Agile Occupational Medicine
10.2022 - 07.2023
UCSF Pediatric Brain/Neurology Practice Coordinator II
UCSF Pediatric Brain Center/Neurology
07.2022 - 09.2022
UCSF Radiology Coordinator/ Central Scheduling
UCSF Medical Center
01.2022 - 07.2022
Car service for Children
Kango
03.2016 - 01.2022
Audiologist Office Manager / Finance Administrator
Hearing Zone Inc.
11.2007 - 09.2013
Office Manager
Solano's Properties
06.2001 - 10.2005
Business Administration -
San Francisco City College
High school -
Miramonte High School
Phlebotomy -
Phlebotomy Plus