Chanelle Flood
Killeen,TX
Summary
Highly experienced and dedicated customer service professional with a strong background in the healthcare industry, both in office and remote settings. Skilled in providing exceptional service and building strong relationships with clients. Passionate about process optimization and maintaining accurate records through extensive data entry experience. Energetic, articulate, and committed to delivering outstanding results. Authorized to work in the US for any employer Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Client Coordinator
MCMC
02.2022 - Current
- Addressed and responded to client inquiries, demonstrating strong communication skills and attention to detail
- Utilized various systems and databases to enter and retrieve client or examinee information accurately and efficiently
- Proactively maintained daily contact with the QA department, ensuring streamlined workflow and timely report status updates
- Skillfully managed filing and archiving of open and closed cases, maintaining organized and accessible records
- Ensured accuracy and completeness of client information in the database, diligently documenting relevant guidelines and rules
- Performed various clerical duties, including typing, filing, emailing, and proofreading, with a focus on accuracy and professionalism
- Assisted in the resolution of customer complaints and quality assurance issues, showcasing problem- solving abilities
- Complied with state and federal safety and legal regulations, ensuring a safe and compliant work environment
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
Lead Pharmacy Help Desk Representative
Alorica
08.2021 - 12.2022
- Demonstrated leadership skills by effectively supervising and mentoring a team of pharmacy help desk representatives, fostering a positive work environment and encouraging professional growth
- Resolved rejected claims and placed overrides, assisting pharmacists in streamlining operations
- Successfully addressed third-party callers' inquiries regarding processing information and eligibility, ensuring accurate and timely responses
- Maintained comprehensive records of reported concerns and issues, adhering to standardized procedures
- Collaborated with cross-functional teams to resolve customer concerns, contributing to enhanced customer experiences
- Utilized telephone, online chat, and email platforms to deliver exceptional customer service and support
- Maintained key performance indicators, ensuring high-quality performance and customer satisfaction
- Documented customer interactions in the internal database, facilitating personalized service and efficient follow-ups
- Updated databases with new and modified customer data.
Education
Associate of Applied Science - Mental Health Services
Central Texas College
Killeen, TX01.2024
Skills
- Data analysis skills (4 years)
- Help Desk
- Quality Assurance
- Live Chat
- Proofreading
- Data entry
- Additional Information
- Possess extensive clerical experience, showcasing proficiency in administrative tasks
- Complete knowledge of general computer, fax, copier, scanner, and telephone operations
- Enhancing technical abilities
- Proficient in multiple software programs, including
- Microsoft Word, Outlook, Excel, and internet
- Applications
- Adaptability to high-volume contact center environments, with the ability to thrive under pressure
- Demonstrated flexibility within fast-paced dynamic environments, effectively managing multiple
- Tasks simultaneously
Timeline
Client Coordinator
MCMC
02.2022 - Current
Lead Pharmacy Help Desk Representative
Alorica
08.2021 - 12.2022
Associate of Applied Science - Mental Health Services
Central Texas College
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