Tamisha Dixon
Houston,TX
Summary
Led initiatives to enhance organizational performance by leveraging leadership experience and core competencies. Developed and implemented strategies to drive long-term business success. Sought a challenging role to create a significant impact within a forward-thinking organization.
Overview
15
15
years of professional experience
Work History
School Bus Driver
Houston Independent School District
Houston, TX
11.2021 - Current
- Transport children and other passengers to and from school
- Assist students with getting on and off the bus as needed
- Perform inspections of the bus before and after each route
- Obey all traffic laws
- Ensure the safety of all students
Member Service Representative
Anthem, Inc.
Houston, TX
04.2020 - 09.2021
- Accurately input patient demographic details into electronic health records and billing systems during each visit, ensuring compliance with practice protocols.
- Maintain financial accuracy of patient accounts by confirming benefits and securing necessary referrals, authorizations, and pre-certifications.
- Proficient in using word processing and spreadsheet software, including MS Office Word and Excel.
- Actively address and fulfill the needs and expectations of both internal and external customers.
- Confirm patient demographic and insurance details.
- Reconcile daily payment transactions.
Store Manager
Ace Cash Express
Houston, TX
02.2017 - 03.2020
- Control issuing, blocking, or renewal of credit cards/ATM cards/Debit cards.
- Performs deposit processing functions including reconciling any out-of-balance conditions
- Maintain card inventories for all issuance platforms. Process all expedited card requests.
- Accurate and timely verification of all customer deposits and orders delivered by armored carriers.
- Issuing money orders or cashier's checks
- Greeting walk in customers and following proper guidelines on phone etiquette
- Hired, trained and managed team20 associates, including evaluating performance and enforcing disciplinary actions
Cashier/Sales Associate
Sam's Club
Houston, TX
10.2015 - 02.2017
- Provides basic office support including ordering and maintaining office/clinic supplies; maintaining office equipment; managing correspondence
- Kept cash drawer in compliance with overage and shortage standards and handled all assigned change funds and cash receipts
- Helped customers locate appropriate store locations of products, answered questions about products and provided solutions for various issues
- Manage approximately 40 phone calls to assist customers with questions and orders
- Surpassed daily sales goals by 80% by cross-selling membership cards and promoting additional products
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 75% or more
Certified Pawn Broker
EZCORP, Inc.
Houston, TX
02.2013 - 09.2015
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Trained new employees on customer service, money handling and organizing strategies
- Supervised three sales associates in providing excellent customer service to callers requiring assistance for loans and payment date issues
- Processed payments, handled cash and securely initiated bank deposits for revenue-grossing pawn shop
- Complied with local, state and federal laws, including reviewing identification, obtaining thumbprint's and verifying serial numbers against law enforcement databases
- Executed 50 outbound calls each week to existing customers, resulting in 100% increase in sales
Cashier/Customer Service
Family Dollar
Houston, TX
01.2011 - 02.2013
- Used cash registers and POS systems to request and record customer orders and compute bills
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales
- Welcomed and greeted customers and offered friendly, knowledgeable assistance
- Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
- Served needs of as many as 200 patrons per shift, including collecting payments, tracking rewards and handling customer service issues
Education
High School Diploma - undefined
Westfield High School
Houston, TX05.2008
Skills
- Cash Handling (4 years)
- Upselling (4 years)
- 10-Key (4 years)
- Sales Experience (6 years)
- Relationship Management (3 years)
- Data Analysis Skills (4 years)
- Customer Relationship Management (4 years)
- Cash Flow Analysis (4 years)
- Schedule Management (3 years)
- Banking (3 years)
- Receptionist (3 years)
- OUTSTANDING COMMUNICATION (4 years)
- Administrative Assistant (3 years)
- Customer Service (6 years)
- Computer Skills (3 years)
- Communications (6 years)
- Excel (4 years)
- Health information management (1 year)
- Healthcare (1 year)
- Bus driving (1 year)
Timeline
School Bus Driver
Houston Independent School District
11.2021 - Current
Member Service Representative
Anthem, Inc.
04.2020 - 09.2021
Store Manager
Ace Cash Express
02.2017 - 03.2020
Cashier/Sales Associate
Sam's Club
10.2015 - 02.2017
Certified Pawn Broker
EZCORP, Inc.
02.2013 - 09.2015
Cashier/Customer Service
Family Dollar
01.2011 - 02.2013
High School Diploma - undefined
Westfield High School