Jade Orellano
Far Rockaway,USA
Summary
Results-driven assistant store manager with 4 years of experience in retail sales management and customer service. Proven ability to enhance team performance and drive sales through effective communication and team management. Skilled in cash handling, inventory control, and merchandising, consistently delivering exceptional customer experiences. Seeking to continue to expand expertise in a dynamic retail environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Extra Space Storage
Brooklyn, NY
09.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Key Holder Manager
Party City Corporation
Manhattan, NY
12.2021 - 09.2023
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained and developed new employees for ease of transition into team.
Maid/Housekeeping Cleaner
Park slope desk
Brooklyn, NY
04.2020 - 08.2021
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
- Disinfected bathrooms and buildup from common spaces.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
High school diploma - undefined
Brooklyn prospect charter high school
Brooklyn, NY06.2021
Skills
- Customer Service (5 years)
- Hospitality (4 years)
- Communication skills (4 years)
- POS (3 years)
- Team management (3 years)
- Janitorial experience (1 year)
- Phone etiquette (4 years)
- Cash handling (4 years)
- Retail Sales Management (4 years)
- Merchandising (4 years)
- Cash reconciliation (3 years)
- Microsoft Office (2 years)
- Cashiering (1 year)
- Upselling (4 years)
- Computer skills (2 years)
- Cash Handling (4 years)
- Time management (4 years)
- Retail Sales (2 years)
- Inventory control (2 years)
Certification
- Driver's License
- December 2023 to July 2028
Timeline
Assistant Store Manager
Extra Space Storage
09.2023 - Current
Key Holder Manager
Party City Corporation
12.2021 - 09.2023
Maid/Housekeeping Cleaner
Park slope desk
04.2020 - 08.2021
High school diploma - undefined
Brooklyn prospect charter high school