Angelica Lopez
Fremont,OH
Summary
Successful assistant manager, adept at fostering an environment of collaboration and excellence to deliver exceptional customer experiences and foster brand loyalty. Monitor and adjust processes to changing conditions while maximizing productivity and profitability. Motivational leader, adept at cultivating connections with customers, staff, and upper management.
Overview
5
5
years of professional experience
Work History
Assistant Manager
First Cash Pawn
10.2021 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Cashier/Customer Service
Speedway LLC
05.2018 - 05.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized POS system to handle customer cash and credit card transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High -
Townsend community school
Castalia, OHAssociate's degree - Hospitality Administration And Management
Terra State Community College
Fremont, OH05.2024
Skills
- Customer Service (5 years)
- Crew Member (5 years)
- Food Service (5 years)
- Microsoft Office (3 years)
- Microsoft Excel (3 years)
- Sanitation (5 years)
- Cash handling (5 years)
- Food Handler
- ServSafe Manager (December 2022 to December 2027)
Timeline
Assistant Manager
First Cash Pawn
10.2021 - Current
Cashier/Customer Service
Speedway LLC
05.2018 - 05.2020
High -
Townsend community school
Associate's degree - Hospitality Administration And Management
Terra State Community College