Victoria Williams
Augusta,GA
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager
Arby's
Augusta, GA
01.2022 - Current
- Supported daily operations by organizing employee schedules and ensuring adequate staffing.
- Assisted in inventory management, tracking stock levels and placing orders as needed.
- Monitored food safety protocols to comply with health regulations and maintain quality standards.
- Engaged with customers to resolve concerns and provide exceptional service experiences.
- Trained new employees on menu items, company policies, and customer interaction skills.
- Coordinated team meetings to discuss performance, share feedback, and improve service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Manager
Captain D's Seafood
North Augusta, SC
01.2012 - 01.2022
- Directed staff training initiatives, enhancing team performance and improving service quality across all shifts.
- Implemented inventory control measures that reduced waste and improved product availability for customers.
- Led daily team briefings to align goals, share insights, and boost overall morale and productivity.
- Monitored compliance with health regulations, ensuring food safety standards were consistently maintained during operations.
- Directed daily operations to enhance service quality and optimize workflow across all shifts.
- Trained and mentored team members on effective customer engagement techniques and menu knowledge.
- Monitored inventory levels and established ordering protocols to minimize waste and maintain stock availability.
- Implemented food safety procedures, ensuring compliance with health regulations and upholding quality standards.
- Fostered a collaborative team environment through regular performance discussions and constructive feedback sessions.
- Resolved customer inquiries promptly, enhancing satisfaction and loyalty through exceptional service experiences.
- Coordinated staff scheduling to align workforce capabilities with peak service demands for efficiency.
- Supervised cash handling processes, improving accuracy in financial reporting and minimizing discrepancies significantly.
- Maintained cleanliness and organization of the work area, contributing to an inviting dining atmosphere for guests.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Customer Service Representative
SITEL
Augusta
04.2009 - 01.2012
- Delivered exceptional customer service experiences by actively listening and addressing client needs and concerns.
- Developed strong relationships with customers through personalized interactions, improving loyalty and repeat business opportunities.
- Monitored service standards across all touchpoints, ensuring compliance with company policies and enhancing overall experience.
- Resolved escalated customer issues promptly while maintaining professionalism, reinforcing trust in the brand's commitment to service excellence.
- Initiated process improvements based on customer feedback, significantly elevating the quality of service delivery over time.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Lucy C. Laney Comprehensive High School
Augusta, GA06.2005
Skills
- Assistant Manager Experience (10 years)
- Cash Handling (10 years)
- Supervising Experience
- Inventory Control (8 years)
- Customer service (5 years)
- Microsoft Office
- Microsoft Excel
- English (4 years)
- Phone etiquette (2 years)
- Office management
Certification
- Food Safety
- CM - Certified Manager Certification
Timeline
Assistant Manager
Arby's
01.2022 - Current
Shift Manager
Captain D's Seafood
01.2012 - 01.2022
Customer Service Representative
SITEL
04.2009 - 01.2012
High School Diploma -
Lucy C. Laney Comprehensive High School