Natasha Hall
Mobile,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
Aloha Hospitalities
10.2023 - Current
- Assure store is run to Aloha Standards while providing customers with a legendary experience
- Draft Front of House schedules each week
- Coordinate voting and submit MVP employee for each month
- Assure the cleanliness of the store through detailed cleaning schedules
- Order all beverages with various vendors
- Input new employees into the system and complete training packets.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
General Manager
Hardee's
03.2021 - 09.2023
- Assure that the store is run to company standards while maintaining high employee morale and decreasing turnover
- I have increased sales 15% over last year
- I have significantly improved the morale within the store and turnover is down 50%
- I consistently fall below the expected percentages in food cost, supply cost, and labor.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Team Leader
Chik-fil-A
09.2020 - 03.2021
- Work with management to assess readiness for a Safety inspection
- Perform all job positions within the kitchen
- Take face-to-face orders from customers using IPad
- Prepare and deliver customer orders
- Assist in training new and existing employees
- Assure that timers on all food are accurate and food is discarded at the end of the hold period as per company policy.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Assistant Manager
Zaxby's
07.2019 - 09.2020
- Worked closely with General Manager to create and implement a Steritech Action Plan to increase scores
- Handled all aspects of running a shift, including working with outside vendors to facilitate repairs and improvements
- Interview potential new employees and report my thoughts to the GM
- Handled customer complaints
- Resolved conflicts between crew members.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
Five Guys
03.2019 - 07.2019
- Responsible for managing shifts and employees on a daily basis
- Working with and learning from corporate leadership
- Training new employees to company standards
- Building and improving store morale and employee retention
- Making sure the store is ready for corporate and steritech inspections
- Reconciling vendor orders and daily labor
- Twice weekly inventory
- Truck and bread orders
- Interviewing and hiring new employees
- Maintaining Coke Freestyle machine.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Bachelor of Science - Professional Health Sciences
University of South Alabama
Mobile, AL12.2018
Skills
- Microsoft Office (10 years)
- Inventory (10 years)
- Operations
- Word
- Scheduling
- Training
- Inventory Management
- Team Building (10 years)
- Microsoft Word
- Payroll
- Retail sales
- Assistant Manager Experience (10 years)
- Management (10 years)
- Store Management Experience
- Conflict Management
- Supervising Experience (10 years)
- Interviewing (10 years)
- Food Safety (10 years)
- Purchasing
- POS
- Windows (10 years)
- Kitchen Management Experience
- Catering (5 years)
- Restaurant Management
- Profit & Loss
- Labor Cost Analysis
- Restaurant Experience (10 years)
- Guest relations (10 years)
- Customer Relationship Management (CRM)
- Operations Management
- Project management abilities
- Team motivation
- Quality Management
- Verbal and written communication
- Team training and development
- Labor Cost Controls
- Training and Development
- Consistently meet goals
- Motivation
- Effective leader
Certification
- ServSafe Manager, 06/01/25
- OSHA 30
Assessments
General manager (hospitality), Proficient, 01/01/21, Solving group scheduling problems and reading and interpreting P&L statements
OSHA 30
OSHA 30 certified
Accomplishments
- Supervised team of 25 staff members.
- Increased employee retention
- Decreased turnover
- Increased store sales
- Decreased food costs through regular inventory counts and employee training and awareness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementTimeline
Assistant Manager
Aloha Hospitalities
10.2023 - Current
General Manager
Hardee's
03.2021 - 09.2023
Team Leader
Chik-fil-A
09.2020 - 03.2021
Assistant Manager
Zaxby's
07.2019 - 09.2020
Assistant Manager
Five Guys
03.2019 - 07.2019
Bachelor of Science - Professional Health Sciences
University of South Alabama