Chanelle Guiot
USA
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
8
8
years of professional experience
Work History
Rental Car Associate
Avis Budget Group
06.2024 - 06.2025
- Achieved 98% customer satisfaction score through timely service and professionalism.
- Provided exceptional customer service by assisting with vehicle selection, rental agreements, and payments.
- Performed routine inspections to ensure cleanliness, safety, and readiness of rental vehicles.
- Upsold additional services like insurance, GPS, and fuel options to maximize revenue.
- Processed vehicle returns, inspected for damages, and assessed mileage for accurate billing.
- Managed vehicle inventory by checking in vehicles and maintaining accurate records.
- Coordinated maintenance with fleet management to ensure vehicle readiness.
- Resolved customer inquiries and issues to promote repeat business.
Surgical Coordinator
Mid Dakota Clinic
Bismarck, ND
12.2021 - 07.2022
- Executed patient identification, registration, and scheduling processes efficiently.
- Facilitated patient checkout and organized procedure and lab scheduling seamlessly.
- Supported population management initiatives through patient registry and proactive outbound calling.
- Conducted comprehensive pre-registration for all patients, verifying insurance eligibility and updating guarantor information.
- Coordinated scheduling of ancillary services and procedures to enhance patient flow.
Customer Service Representative Team Lead
MHA Systems
Bismarck, ND
10.2018 - 12.2021
- Answered approximately 200 outbound and inbound calls daily with professionalism and courtesy.
- Applied problem-solving skills to resolve customer inquiries and escalate issues as needed.
- Consistently exceeded daily productivity goals, maintaining high call volume and accurate account notation.
- Achieved top customer survey satisfaction scores through exceptional service delivery.
- Focused on continuous performance improvement by leveraging effective recognition strategies.
Instructional Aide
Bismarck Public Schools
Bismarck, ND
10.2017 - 05.2018
- Provided individualized support for students with emotional disturbances and learning disabilities in regular classroom.
- Ensured student safety through vigilant monitoring and proactive interventions.
- Reviewed documentation to tailor interactions based on each student's unique needs.
- Managed desk inventory to maintain necessary supplies for classroom operations.
Education
High School Diploma -
New Jersey
Skills
- Classroom management
- Student assessment
- Payment processing
- Microsoft Office proficiency
- Customer service
- First aid and CPR
Timeline
Rental Car Associate
Avis Budget Group
06.2024 - 06.2025
Surgical Coordinator
Mid Dakota Clinic
12.2021 - 07.2022
Customer Service Representative Team Lead
MHA Systems
10.2018 - 12.2021
Instructional Aide
Bismarck Public Schools
10.2017 - 05.2018
High School Diploma -
New Jersey
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