Chanelle Murillo
Houston,Tx
Summary
Exceptional service professional with many years of experience in multiple facets of the customer service field. Striving to contribute my knowledge, skills, and experience in the field to provide support to a well-established company
Overview
8
8
years of professional experience
Work History
Customer Service Representative
FEMA
11.2024 - Current
- Complete basic call-related input in computer terminals for phone inquiries, such as clicking buttons to confirm answers.
- Assist callers.
- Refer escalated calls as needed to supervisors.
Customer Service Representative
Concentrix
05.2023 - 11.2024
- Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
- Reach out to customers describing benefits
Customer Service Representative
State Collection Service
05.2022 - 03.2023
- Company Overview: Wisconsin
- Provided assistance to clients
- Answered phone and assisted customers with changes
- Confirmed payments, refunds, etc.
- Resolved payment and order disputes
- Wisconsin
Dispatcher
Trident Care
08.2019 - 03.2022
- Provided continuous monitoring of drivers in the event of logistical problems to ensure a mutually satisfactory resolution.
- Perform a variety of clerical support duties as assigned; type correspondence, memos and other items; compile data from clearly defined sources and prepare reports; answer telephone, road calls or messages; prepare and process route for the next day.
- Provided accurate and appropriate information in response to customer inquiries while providing exceptional customer service.
Customer Service Representative
Telvista Call Center
06.2017 - 07.2019
- Received callers providing exceptional listening skills to determine the nature of their call in order to clear with company policy.
- Demonstrated a strong record of accomplishment for working collaboratively on cross-functional and cross-culture teams.
Education
High School Diploma - undefined
Barbara Jordan High School for Careers/Barbara Jordan Career Center
06.2016
Skills
- Bilingual
- Effective Listening Skills
- Excellent problem solving
- Great organizational skills
- Able to work under stress
- Patient
- Altruistic
Personal Information
- Title: Customer Service Agent
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
FEMA
11.2024 - Current
Customer Service Representative
Concentrix
05.2023 - 11.2024
Customer Service Representative
State Collection Service
05.2022 - 03.2023
Dispatcher
Trident Care
08.2019 - 03.2022
Customer Service Representative
Telvista Call Center
06.2017 - 07.2019
High School Diploma - undefined
Barbara Jordan High School for Careers/Barbara Jordan Career Center