Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kandice Cole

Odessa

Summary

Customer Service Representative with extensive experience , excelling in high-volume environments. Proven ability to enhance customer satisfaction through active listening and relationship building. Proficient in CDK GLOBAL and XTIME, effectively managing service inquiries and coordinating appointments ,Bilingual, solid background in customer service. Proven track record of efficiently resolving customer inquiries

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Safelite Auto Glass
01.2025 - Current


  • Greet customers.
  • Managed high volume inbound calls.
  • Coordinated daily appointments and ordered glass
  • Daily deposits


Service Advisor

Lithia Toyota
05.2024 - 12.2024
  • Assisted customers with service inquires and vehicle maintenance needs
  • Communicated and reviewed repair estimates and recommendations to customers
  • Coordinated service appointments, ensuring timely follow-up and customer satisfaction.
  • Managed high volume inbound calls
  • Greeted customers and checked in vehicles
  • Processed extended warranty service coverage claims


Service Advisor

Freedom Gmc
10.2021 - 04.2024

Greeted customers and checked in vehicles

Assisted customers with service inquires and vehicle maintenance needs

Communicated and reviewed repair estimates and recommendations to customers

Coordinated service appointments ensuring timely follow up and customer satisfaction

Managed high volume inbound calls

processed extended warranty service coverage claims

Prepared pre delivery inspection(PDI) and accessories on all new vehicles for delivery


Service Advisor

Freedom Gmc
11.2017 - 03.2021

Greeted customers and checked in vehicles

Assisted customers with service inquires and vehicle maintenance needs

Communicated And reviewed repair estimates and recommendations to customers

Coordinated service appointments,ensuring timely follow up and customer satisfaction

Managed high volume inbound calls

Processed extended warranty service coverage claims

Prepared pre delivery inspection(PDI) and accessories on all new vehicles for delivery


Education

High School Diploma -

Hobbs High School
Hobbs, NM
05-2006

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Relationship building
  • Bilingual
  • Trained and proficient in CDK GLOBAL and XTIME

Timeline

Customer Service Representative

Safelite Auto Glass
01.2025 - Current

Service Advisor

Lithia Toyota
05.2024 - 12.2024

Service Advisor

Freedom Gmc
10.2021 - 04.2024

Service Advisor

Freedom Gmc
11.2017 - 03.2021

High School Diploma -

Hobbs High School
Kandice Cole