
Customer Service Representative with extensive experience , excelling in high-volume environments. Proven ability to enhance customer satisfaction through active listening and relationship building. Proficient in CDK GLOBAL and XTIME, effectively managing service inquiries and coordinating appointments ,Bilingual, solid background in customer service. Proven track record of efficiently resolving customer inquiries
Greeted customers and checked in vehicles
Assisted customers with service inquires and vehicle maintenance needs
Communicated and reviewed repair estimates and recommendations to customers
Coordinated service appointments ensuring timely follow up and customer satisfaction
Managed high volume inbound calls
processed extended warranty service coverage claims
Prepared pre delivery inspection(PDI) and accessories on all new vehicles for delivery
Greeted customers and checked in vehicles
Assisted customers with service inquires and vehicle maintenance needs
Communicated And reviewed repair estimates and recommendations to customers
Coordinated service appointments,ensuring timely follow up and customer satisfaction
Managed high volume inbound calls
Processed extended warranty service coverage claims
Prepared pre delivery inspection(PDI) and accessories on all new vehicles for delivery