CHANELLE N. FREEMAN
Fairfield Twp.
Summary
Results-driven product manager specializing in insurance product development and compliance. Successfully transitioned from underwriting to product management, leading initiatives that increased profitability and streamlined workflows across multiple product lines, while fostering collaboration with internal and external stakeholders.
Overview
14
14
years of professional experience
Work History
Product Specialist / Product Manager – Product, Data & Compliance
Great American Insurance Company
Cincinnati
11.2021 - Current
- Transitioned from Underwriting to Product, Development and Compliance in 2021.
- I began my product management role with the responsibility of the product premium, growth, and profitability results of Commercial Crime and Surety products.
- Suggested realignment of package team to streamline processes and workflows, enhancing operational efficiency.
- Manages large countrywide rate, form, rule and loss cost revision for the organizations Commercial Property and Crime products.
- Includes coordinating with our business partners of form changes, filing the revision countrywide and working with our IT partners to ensure implementation in our systems.
- Leads and/or participates in compliance audits, overall program reviews and rate and/or pricing reviews.
- Developed training and communication materials for staff on Commercial Property, Crime, Surety, and Taxes and Surcharges to improve understanding and compliance.
- Provides recommendations to business partners of product and rate revisions, underwriting guidelines, manuals, and procedures.
- Utilized industry knowledge to engage with Legal, Actuarial, and Claims departments, providing guidance on updates to existing products and development of new products.
Underwriting Specialist / Sr. Production Underwriter – Trucking Division
Great American Insurance Company
Cincinnati
05.2014 - 11.2021
- Promoted to take over the responsibility of marketing, cultivating growth and profitability of five agents in MO and NJ.
- Built profitable relationship with a Captive Agency in NJ by successfully securing large Occupational Accident program of $2 million.
- Managed profitable territory generating approximately $12 million in premiums.
- Instrumental in the execution and binding of accounts such as: United Vision Logistics – Physical Damage, Non-Trucking Liability, Occupational Accident and Workers’ Compensation. Total Premium $5.5 million.
- Bridge Terminal – Physical Damage and Non-Trucking Liability. Total Premium $1.5 million.
- Exercised independent judgment and initiative to enhance profitability of territory and business goals.
- Analyzed and priced the workers’ compensation product for the Eastern Team of underwriters and agents.
- First point of contact to approve and/or decline a workers’ compensation risk for the Eastern Territory.
- Worked closely with Underwriting and Product management in maintaining profitable workers’ compensation loss ratios by completing loss analysis and making recommendations on risk selection.
- Assisted in the workers’ compensation coaching and training for the Eastern Team.
- Developed and maintained strong business relationships with agents and brokers, enhancing collaboration and growth.
- Managed the performance and coaching of associate underwriters.
- Contributed to performance management and development decisions for direct reports, supporting team accountability and growth.
Senior Product Representative (Workers’ Compensation)
Great American Insurance Company
Cincinnati
01.2013 - 05.2014
- Accounted for premium growth and profitability of the workers compensation product line for Trucking Division.
- Cultivated strong business relationships with agents and brokers to enhance collaboration and support for the workers compensation product line.
- Used independent judgment and initiative to support the profitability for the workers compensation product line for specific agents.
- Spearheaded development of training and communication materials for underwriting, marketing, processing, claims, and agents to ensure clarity on workers compensation product line.
- Delivered monthly reports highlighting trends, loss ratio issues, retention, and hit ratios for agents and the division to inform strategic decisions.
- Worked closely with Product Data and Compliance (PDC) to keep on top of trends in the workers compensation industry.
- Provided recommendations of product and rate revisions, underwriting guidelines, manuals, and procedures.
Commercial Insurance Advisor – Commercial Lines
Liberty Mutual
Fairfield
07.2012 - 01.2013
- Educated agents and policy holders on new and existing products and services across all commercial policy coverages, including general liability, auto liability, umbrella/excess liability, and workers’ compensation.
- Identified exposures and communicated potential additional coverage needs to customers.
- Sought revenue opportunities and engaged agents and policy holders to generate quotes for additional coverage lines.
- Assisted in policy proposal preparation and participated in the proposal presentation and policy delivery.
- Understood and explained commercial policy coverage, billing, and eligibility provisions.
- Analyzed customer needs to enhance satisfaction and retention of book of business.
- Facilitated the issuance of new and renewal certificates of liability to provide clients with necessary documentation.
Education
Master of Business Administration -
Northern Kentucky University
Highland Heights, KY05-2025
Bachelor of Arts - English Literature
University of Cincinnati
Cincinnati, OH12-2012
Skills
- Product development
- Compliance auditing
- Process improvement
- Rate revision management
- Client management
- Organizational Awareness
- Problem Solving and Analysis
- Effective communication
References
Available upon request
Related Experience
- Product Specialist / Product Manager – Product, Data & Compliance, Great American Insurance Company, Cincinnati, OH, 11/01/21, present, Transitioned from Underwriting to Product, Development and Compliance in 2021., Managed product premium, growth, and profitability results of Commercial Crime and Surety products., Suggested the realignment of the package team to streamline processes and workflows., Managed large countrywide rate, form, rule and loss cost revision for Commercial Property and Crime products., Led compliance audits, overall program reviews and rate and/or pricing reviews., Provided training and communication materials for staff throughout the organization.
- Underwriting Specialist / Sr. Production Underwriter – Trucking Division, Great American Insurance Company, Cincinnati, OH, 05/01/14, 11/01/21, Promoted to take over the responsibility of marketing, cultivating growth and profitability of five agents in MO and NJ., Built profitable relationship with a Captive Agency in NJ., Managed a profitable territory of approximately $12 million., Executed and bound accounts such as United Vision Logistics and Bridge Terminal., Analyzed and priced the workers’ compensation product for the Eastern Team of underwriters and agents.
- Senior Product Representative (Workers’ Compensation), Great American Insurance Company, Cincinnati, OH, 01/01/13, 05/01/14, Supported the profitability for the workers compensation product line for specific agents., Developed and maintained positive business relationships with agents and brokers., Provided monthly reports that identified trends, loss ratio issues, retention, and hit ratios.
- Commercial Insurance Advisor – Commercial Lines, Liberty Mutual, Fairfield, OH, 07/01/12, 01/01/13, Identified and analyzed customer needs to ensure high customer satisfaction., Educated agents and policy holders on new and existing products., Assisted in policy proposal preparation and participated in the proposal presentation.
Attributes
- Problem Solving and Analysis
- Customer Service Orientation
- Organizational Awareness
Timeline
Product Specialist / Product Manager – Product, Data & Compliance
Great American Insurance Company
11.2021 - Current
Underwriting Specialist / Sr. Production Underwriter – Trucking Division
Great American Insurance Company
05.2014 - 11.2021
Senior Product Representative (Workers’ Compensation)
Great American Insurance Company
01.2013 - 05.2014
Commercial Insurance Advisor – Commercial Lines
Liberty Mutual
07.2012 - 01.2013
Master of Business Administration -
Northern Kentucky University
Bachelor of Arts - English Literature
University of Cincinnati