Hi, I’m
Randi Roger
Carmel,IN
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Summary
Senior Product Manager | SaaS Platforms, Cybersecurity, and Member Experience Data-driven Senior Product Manager with 10+ years of experience leading platform product strategy, technical lifecycle management, and engagement initiatives across SaaS, cybersecurity, and member-based organizations. Proven success driving platform modernization, identity and access management (IAM), and scalable architecture to support product growth and user experience. Adept at balancing strategic vision and tactical execution to lead cross-functional teams and deliver secure, compliant, and scalable product solutions. Passionate about empowering teams, enabling GTM alignment, and building impactful experiences for users.
Overview
10
years of professional experience
Work History
MISO
Senior Product Manager | Enterprise Security, Unified Incident Response, Physical Security & Governance, Risk and Compliance
02.2023 - Current
Job overview
- Created a 5-year strategic roadmap aligning all four areas of physical security, enterprise security, governance, risk and controls (GRC) and disaster recovery into a single roadmap aimed at modernization, regulatory compliance and lifecycle management
- Led platform modernization initiatives, collaborating with architects on Identity and Access Management (IAM) for scalable, secure user experiences
- Integrated Aha! as an enterprise product portfolio management tool enabling cross-functional visibility, dependency mapping, and streamlined collaboration
- Completed Single Sign On (SSO) with identity stack as well as an integration with Jira to ensure product management could seamlessly talk to development teams
- Onboarded 100% of Product Managers and Product Owners
- Drove product management initiatives to assess and establish baseline cybersecurity maturity using the NIST Cybersecurity Framework, enabling strategic roadmap development and informed investment decisions for improved risk posture and compliance
- Facilitated technical discussions bridging platform architecture, engineering, and business stakeholders to support platform scaling and health
iA
Senior Product Manager | Cloud SaaS & Member Experience
12.2021 - 12.2022
Job overview
- Defined and executed SaaS product strategy, including MVP development, onboarding flows, retention strategies, and adoption frameworks to enhance member engagement
- Developed platform requirements and API use cases to support scalable features, informed by customer discovery and data analysis
- Collaborated with cross-functional engineering, UX, and marketing teams to optimize platform capabilities for partner and member consumption
Black Box
Senior Product Manager | Networking & Security
09.2020 - 12.2021
Job overview
- Reversed a six-year revenue decline, leading to a 15% YoY revenue growth through strategic partnerships and engagement programs
- Led product management efforts to develop and launch SASE consulting services, enhancing the managed networking and security portfolio by identifying market demand, aligning cross-functional stakeholders, and defining service offerings to drive customer adoption and revenue growth
- Developed platform requirements and API use cases to support scalable features, informed by customer discovery and data analysis
- Collaborated with cross-functional engineering, UX, and marketing teams to optimize platform capabilities for partner and member consumption
InterVision
Senior Product Manager | Digital Engagement & Managed Services
12.2018 - 04.2020
Job overview
- Designed and launched an SD-WAN managed service, driving improved customer retention and reducing churn through personalized quarterly business reviews (QBRs)
- Strengthened customer relationships by optimizing end-user experiences and aligning MSSP service offerings with evolving needs
- Led partnership initiatives to ensure full team certification, positioning the company as a Certified Deployment Partner
Genesys (formerly Interactive Intelligence)
Senior Manager, Global Partner Marketing
06.2015 - 11.2018
Job overview
- Scaled global partner marketing efforts, resulting in an 80% increase in indirect sales channel revenue
- Launched a new member engagement platform, successfully integrating it with Salesforce and localizing it in seven languages for international adoption
- Designed engagement-driven lead generation programs, signing 80 new partners within six months
Genesys
Senior Solution Portfolio Manager | Customer Engagement & Contact Center
01.2015 - 06.2015
Job overview
- Developed SMS customer communication features, reducing response times and increasing customer satisfaction
- Spearheaded PCI compliance initiatives, ensuring security and trust in user interactions
- Fostered collaboration between development, UX, and QA teams to streamline testing, accelerate releases, and enhance user experiences
Education
Ball State University
Master of Science from Information & Communication Sciences
Kent State University
Bachelor of Arts from Communications, Video
Skills
- Product launches
- Cross-functional collaboration
- Product roadmaps
- Strategic planning
- Product roadmapping
- Project management
- Product development
- Competitive market analysis
- Cross functional leadership
- Product metrics
- Design thinking
- Customer research
- Stakeholder management
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Paid time offStock Options / Equity / Profit Sharing401k matchPaid sick leavePersonal development programsLanguages
English
Native or Bilingual
Software
Aha!
Microsoft Office Suite
Timeline
Senior Product Manager | Enterprise Security, Unified Incident Response, Physical Security & Governance, Risk and Compliance
MISO
02.2023 - Current
Senior Product Manager | Cloud SaaS & Member Experience
iA
12.2021 - 12.2022
Senior Product Manager | Networking & Security
Black Box
09.2020 - 12.2021
Senior Product Manager | Digital Engagement & Managed Services
InterVision
12.2018 - 04.2020
Senior Manager, Global Partner Marketing
Genesys (formerly Interactive Intelligence)
06.2015 - 11.2018
Senior Solution Portfolio Manager | Customer Engagement & Contact Center
Genesys
01.2015 - 06.2015
Kent State University
Bachelor of Arts from Communications, Video
Ball State University
Master of Science from Information & Communication Sciences
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