Chanelle Shack
Fort Worth,TX
Summary
Dynamic professional with a proven track record at Santander Consumer USA, excelling in customer support and relations. Adept at resolving complaints swiftly, enhancing satisfaction, and fostering teamwork. Skilled in data entry and maintaining organized documentation, contributing to improved operational workflows and achieving claims targets. Recognized for exceptional communication and attention to detail.
Overview
16
16
years of professional experience
Work History
Representative Process Fulfillment
Santander Consumer USA
03.2021 - 09.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Collaborated with team members to achieve monthly sales targets.
Sublet Coordinator
DriveTime
01.2016 - 03.2020
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
Receptionist
Automaxx
01.2009 - 01.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
Education
James Bowie High School
Arlington, TX2001
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client relationship building
- Paperwork processing
- Telephone reception
- Excellent communication
- Multitasking
- Teamwork and collaboration
- Attention to detail
- Organizational skills
Timeline
Representative Process Fulfillment
Santander Consumer USA
03.2021 - 09.2024
Sublet Coordinator
DriveTime
01.2016 - 03.2020
Receptionist
Automaxx
01.2009 - 01.2016
James Bowie High School
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