Kylee Role
Spokane
Summary
Dynamic Service and Fulfillment Representative at Macy's, recognized for enhancing customer experiences and driving sales through effective inventory management and visual merchandising. Skilled in staff training and cross-functional collaboration, I excel in problem-solving and communication, leading initiatives that improved operational efficiency and team productivity.
Overview
11
11
years of professional experience
Work History
Service and Fulfillment Representative
Macys Department Store
10.2014 - Current
- Delivered exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Managed inventory levels, ensuring product availability and accuracy on sales floor.
- Trained new staff on operational procedures and customer engagement strategies.
- Collaborated with team members to streamline checkout processes, improving efficiency.
- Implemented visual merchandising standards to enhance product presentation and drive sales.
- Developed promotional displays, attracting customer attention and increasing foot traffic.
- Monitored sales performance, providing feedback to management for strategic planning.
- Led initiatives to improve store operations, resulting in enhanced team productivity and morale.
- Managed order processing and fulfillment operations to ensure timely delivery.
- Coordinated inventory management, tracking stock levels, and minimizing discrepancies.
- Implemented process improvements to enhance accuracy in order picking and packing.
- Trained new team members on fulfillment procedures and best practices.
- Minimized losses due to damaged goods by properly packaging items according to best practices before shipment.
- Improved warehouse organization for faster order processing by creating a clear layout of storage locations for various products.
Education
High School Diploma -
West Valley High School
Spokane Valley06-2014
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client services
- Client relationship building
- Staff training
- Cross-functional team development
- Account servicing
- Industry awareness
- Point-of-sale system
- Order problem solving
- Multitasking Abilities
- Excellent communication
- Teamwork and collaboration
- Attention to detail
- Time management
Timeline
Service and Fulfillment Representative
Macys Department Store
10.2014 - Current
High School Diploma -
West Valley High School