Chanelle Shepherd
Sparton/ Twenty-Six Defense Factory
Deland,Florida
19
years of professional experience
Manufacturing / Production Associate supporting factory output by following safety procedures, production guidelines, and quality standards on the line. Maintains an organized work area and completes 250+ units per shift with attention to detail, helping the team meet daily productivity goals. Brings steady collaboration and dependable execution to fast-paced production work.
Work History
Manufacturing / Production Associate
2 Years 1 Month- Monitor 6s safety checks daily to support workplace compliance and safe production practices.
- Follow production guidelines carefully to maintain quality standards and dependable task execution.
- Maintain attention to detail while completing assigned work and identifying issues before they affect output.
- Support daily manufacturing goals by coordinating effectively with team members in a fast-paced factory setting.
- Keep the work area organized and follow company policies to support smooth, efficient production operations.
- Adapt quickly to changing priorities while contributing reliable support across production activities.
Customer Service/ Prior Authorizations Representative III
4 Years 11 Months- Processed 100s premium payments weekly through payment portals, keeping transactions accurate and secure.
- Assisted members and providers with medical questions, clarifying coverage details and next-step support.
- Explained insurance benefits clearly to members, helping them understand plan coverage and available services.
- Reviewed customer account details to support accurate processing and consistent record updates.
- Documented records and notes carefully while following established procedures and confidentiality requirements.
- Investigated denied claims and authorizations, then resolved complaints with professional customer service.
Customer Support Representative
5 Years 6 Months- Guided customers through QuickBooks Online features and account-related questions with clear, patient support.
- Resolved software and billing-related issues efficiently while maintaining customer satisfaction during each call.
- Assisted with bank reconciliation questions to support accurate account records and smoother follow-up.
- Applied technical troubleshooting to isolate basic product and account problems before escalating complex cases.
- Maintained a professional, customer-focused tone during high-volume support conversations and follow-up calls.
Billing, Sales and Technical Support Representative
6 Years 11 Months- Reviewed account information and clarified billing discrepancies to support accurate customer understanding.
- Explained available services and plan options to support sales conversations and customer retention.
- Scheduled appointments and coordinated follow-up details for timely customer service.
- Delivered professional customer service while working toward issue resolution and customer satisfaction.
- Entered account and service notes accurately to keep customer records organized and current.
Education
High School Diploma
Daytona State College
Some college
Skills
Customer service and customer relations
Billing and account management
Appointment setting
Technical troubleshooting
Sales and customer retention
Authorization processing
Insurance premium payment processing
Claims processing
HIPAA compliance
Insurance benefits explanation
Eligibility verification
Prior authorization review
CRM software
Call documentation
Timeline
Manufacturing / Production Associate
Sparton/ Twenty-Six Defense Factory
10.2024 - CurrentRead More
Customer Service/ Prior Authorizations Representative III
Healthfirst of Newyork
11.2019 - 10.2024Read More
Customer Support Representative
QuickBooks Online Call Center
05.2014 - 11.2019Read More
Billing, Sales and Technical Support Representative
Spectrum Cable Company
06.2007 - 05.2014Read More
Daytona State College
Daytona State College
Read More
Deland High School
High School Diploma
Read More