Summary

Overview

Work History

Education

Skills

References

Leadership And Community Involvement

Timeline

Chanelle Thompson

Boerne

Summary

Operations and finance professional with 12+ years of experience in banking, accustomed to work where accuracy, accountability, and trust are essential. Experienced in maintaining alignment across systems, planning based on real usage, and managing high-risk assets and operational decisions. Motivated by integrity and continuous improvement, with exposure to inventory tracking, forecasting, and material planning concepts through systems-based work.

Overview

years of professional experience

year of post-secondary education

Work History

Assistant Vice President / Branch Manager

Liberty Capital Bank formerly Texas Heritage Bank

Boerne

12.2023 - 01.2025

Managed daily operations for two branch locations, ensuring compliance, internal controls, and high-quality customer service
Managed teller cash, vault balances, ATM settlement, and daily proof processes
Served in a leadership role during a bank merger and core system conversion
Analyzed pre- and post-conversion data to identify discrepancies and support corrective actions
Directed teller staffing, scheduling, time-off management, and training
Partnered with IT, operations, and senior leadership to improve processes and resolve issues
Established policies and procedures to ensure compliance with regulatory requirements.
Managed daily operations of the branch, including staffing, scheduling, budgeting.
Coordinated activities between various departments within the bank to ensure efficient workflow.
Cultivated relationships with existing customers through professional interaction and tailored advice.
Recruited, hired, trained, evaluated and coached team members in order to build a strong workforce.
Managed day-to-day branch operations and ensured compliance with bank policies.
Led team training sessions to enhance customer service skills and product knowledge.

Office Manager

Basecom Voice and Data

San Antonio

04.2023 - 10.2023

Worked independently in a telecommunications office environment managing daily priorities
Coordinated customer appointments, schedules, and follow-ups
Interpreted service blueprints, equipment requirements, and infrastructure needs
Managed daily office operations for a telecommunications services provider.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Handled scheduling and managed timely and effective allocation of resources and calendars.

Teller, Senior Member Service Supervisor, Cash Vault Custodian

Various Banks

San Antonio

01.2008 - 01.2019

Handled and safeguarded up to $32 million in physical currency in a main cash vault
Reconciled cash shipments, teller replenishments, and vault movements
Maintained compliance with vault, teller, audit, and security procedures
Resolved teller, vault, and proof discrepancies in a zero-tolerance environment
Supported branch teams and customer-facing cash needs
Assisted customers with account inquiries and service requests promptly.
Educated clients on banking products and services to enhance their experience.