Chanel M. Conley

· Receive and prepare work orders, allocate work; run schedules and dispatch drivers according to client’s requests, specifications of loads, ensure 100% meeting pick up and destination deadlines.

· Spearheaded the development and deployment of a robust driver notification platform; effectively rerouted drivers in real-time based on traffic, construction, and weather conditions, resulting in an average time savings of 30 minutes per trip and a 15% decrease in fuel consumption.

· Maintain relationships established with companies several years by shipping their loads seamlessly and time sensitive completion being 100% in compliance of contracts ensuring customer retention.

· Negotiate with other companies by cold calling at least 60 calls a day which increased revenue by 77% in 2023 which allowed hiring more drivers and 5% profit bonuses added to payroll each month.

· Restructured records of client’s files and integrated them into a customized system cutting down usage of paperwork by 80%

· Career Break Caregiver 03-2017 to 07-2020 (Caregiving role completely ended)

· Devised a system for the scanner that solidified access of user engagement being company-wide and not just branch specific giving full range access which cut time down

· Orchestrated daily disbursements of completed documents from closings and solely constructed a detailed checklist package of these original documents for review before sending to lenders.

· Achieved sending original documents to lenders all over the U.S within a 24-48 hour turnaround time with a high success rate meeting these deadlines that prevented the company from being fined.

· Saved the company 15% by having a postage machine installed and this eliminated the need to travel to the post office to mail out the checks from closing cost invoices to companies for services.

· Career break was from being laid off due to budget cuts.

· Conducted initial assessments and developed Individual Employment Plans with customers which enhanced their ability to get a job, change jobs, or was promoted in a slow hindered job market.

· Qualified 85% of customers through the Workforce Innovation Opportunity Act as this program adhered to low income customers that requested to complete a trade and program would pay 100%

· Administered information about the center at various off-site job fairs talking to over an average of 150 job seekers and from that 73% came in to capitalize on using the center’s array of services.

· Customized over 250 resumes, over 90 cover letters, and conducted 10 mock interviews while overseeing appointments and meeting with customers to provide in-depth job search coaching tools.

· Career break due to unexpectedly taking care of a family member.

· Handled walk-in customer issues at the front desk, in addition managed 70 daily incoming queued child support enforcement calls over 300 with 4 specialists answering and entered interaction notes.

· Acquired referred court ordered child support cases to enforce and monitor with a deadline of 48 hours to input into the court system and met the allocated time per policy avoiding state fines.

· Highly law oriented cases and quoted statutes and other legal policy. This specification aided in the state of KS and other states as well due to ordered cases being transferred out of state.

· Devised a training manual since delegated by management to provide training to new hires and this process shortened the extensive timeframe of training down from 2 months to 1 month.

· Examined daily excel reports for case annual reviews as part of monitoring cases implementing modifications through garnishment for an increase if qualified. The caseload average increased 87%