Summary
Overview
Work History
Education
Skills
Timeline
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Chanely Acosta

Hialeah,FL

Summary

Proven in enhancing customer satisfaction, I excelled at Advanced Rheumatology of South Florida by mastering software systems and resolving complex issues, showcasing my problem-solving and customer support skills. Achieved positive feedback at Party City through exceptional service and accuracy in transactions, demonstrating a blend of technical proficiency and empathetic communication.

Overview

2
2
years of professional experience

Work History

Call Center Representative

Advanced Rheumatology of South Florida
Miami, FL
10.2023 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Cashier

Party City
Hialeah, FL
10.2022 - 09.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Associate of Science - Diagnostic Medical Sonography

Southeastern College
Miami Lakes, FL
05.2026

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Scanning

Timeline

Call Center Representative

Advanced Rheumatology of South Florida
10.2023 - Current

Cashier

Party City
10.2022 - 09.2023

Associate of Science - Diagnostic Medical Sonography

Southeastern College
Chanely Acosta