Chanese Spurgeon
Atlantic City
Summary
High School Diploma - 2003 Atlantic City High School - Atlantic City, NJ
Overview
24
24
years of professional experience
Work History
Lead
Gap
Atlantic City
01.2022 - Current
- Trained new employees while creating and supervising efficient staff teams.
- Assisted with planning and executing stock management activities to boost sales.
- Organized merchandise displays according to seasonal changes.
- Oversaw work of stock employees processing incoming deliveries and replenishing sales floor.
- Supervised day-to-day stockroom operations to maintain organized flow of merchandise to sales floor.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
Supervisor
Banana Republic Factory Store
Atlantic City
03.2015 - 04.2020
- Maintained all the Standard Operating Procedures and Safety Policies.
- Maintained and enforced standards of cleanliness and organization
- Ensured register count and bank deposits contained proper amounts of currency
- Prepare documents, such as work orders, bills of lading and shipping orders
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge
- Delegated tasks to multiple employees while maintaining efficient workplace
- Investigated and resolved customer complaints in timely and empathetic manner
- Consistently offered professional, friendly and engaging service
- Trained new employees on company policies and procedures.
- Collaborated with other departments to coordinate workflow processes between teams.
Sales Associate
Gap
Hamilton
05.2001 - 08.2014
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Remained calm and poised during high-stress situations and when engaging with difficult or irate individuals
- Provided knowledge / up to date advice on the product ranges, promotions and special offers and ensured that displays were clean, tidy and fully stocked
- Process credit card and cash transactions
- Applied security and loss prevention training toward recognizing risks and helping to alleviate store theft
Casino Cashier
Harrahs Hotel and Casino
Atlantic City
07.2006 - 10.2012
- Assisted guest with various cash transactions such as Cash Advances, Western Union payouts and casino chip cash ins all while maintaining an upbeat and positive attitude
Education
High School Diploma -
Atlantic City High School
Atlantic City, NJ06-2003
Skills
- Excellent multi-tasker
- Personnel training and development
- Prioritization
- Effective team player
- Banking background
- Team building
- Conflict resolution
- Critical thinking
- Leadership
Timeline
Lead
Gap
01.2022 - Current
Supervisor
Banana Republic Factory Store
03.2015 - 04.2020
Casino Cashier
Harrahs Hotel and Casino
07.2006 - 10.2012
Sales Associate
Gap
05.2001 - 08.2014
High School Diploma -
Atlantic City High School