Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Managed monthly freight cost reporting processes.
Expedited resolutions of shipping errors and packaging mistakes.
Prepared and processed import and export documentation according to customs regulations, laws or procedures.
E-Commerce Associate
STYLE U INC
LOS ANGELES, CA
05.2018 - 02.2019
Monitored website traffic and customer reviews to evaluate responses to site updates.
Maintained working knowledge of company products, services and promotions.
Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
Processed and handled customer complaints, answering questions and providing alternative solutions.