Chang Yu Chen
Richmond,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Day Trader
Forex Trader's Daily
01.2019 - Current
- Monitored market trends and developed strategies to capitalize on potential opportunities.
- Discussed trading strategies with portfolio managers to highlight current market sentiment, price points of resistance and support and liquidity characteristics of positions.
- Assessed hourly market conditions to look for hedge and arbitrage opportunities.
- Executed bilateral trading opportunities to increase revenue [Number]% and create $[Amount] in savings.
Driver
Uber, Lyft
01.2020 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
Customer Service Representative
QEENSTON EYE CARE
08.2019 - 12.2019
- Assisted in front desk customer service sector not limited to taking care of phone calls, and filing invoices/ daily reports.
- Performed prelim precedures such as Optomap and auto refractions.
- Finalized purchases on frames, lens, and contact lens.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Assistant Manager
KEN'S PRODUCE
03.2018 - 06.2019
- Oversaw inventory, invoices, and sales on daily basis.
- Managed the delivery drivers and make sure they are delivering correct produce to correct locations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cashier and Customer Service
Evergreen Pharmacy
01.2017 - 08.2017
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Oversaw inventory medications and office supplies.
- Delivered medications to elders at locations when necessary.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Customer Service Representative
Autorite Collision Repair
01.2014 - 12.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cashier
Starbucks
06.2009 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Science - Petroleum Engineering
University of Houston
Houston, TX05.2017
Skills
- Account Management
- Customer Relations
- Credit Card Payment Processing
- Business Development Understanding
- Microsoft PowerPoint
- Active Listening
- Microsoft Word
- Refund Processing
- Multi-Line Telephone Operation
- Critical Thinking
- Customer Service
- Technical Support
Languages
Taiwanese
Native or Bilingual
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Driver
Uber, Lyft
01.2020 - Current
Customer Service Representative
QEENSTON EYE CARE
08.2019 - 12.2019
Day Trader
Forex Trader's Daily
01.2019 - Current
Assistant Manager
KEN'S PRODUCE
03.2018 - 06.2019
Cashier and Customer Service
Evergreen Pharmacy
01.2017 - 08.2017
Customer Service Representative
Autorite Collision Repair
01.2014 - 12.2016
Cashier
Starbucks
06.2009 - 08.2015
Bachelor of Science - Petroleum Engineering
University of Houston
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