Chanika Johnson Crittendon
Athens
Summary
Dynamic Patient Care Technician with extensive experience at Decatur Morgan Hospital, excelling in vital signs monitoring and emergency response. Proven ability to enhance patient comfort and safety while effectively collaborating with healthcare teams. Recognized for implementing infection control standards and delivering compassionate care, ensuring optimal therapeutic outcomes for diverse patient populations.
Overview
26
26
years of professional experience
Work History
Behavior Technician
Decatur Morgan Hospital - Parkway Campus
Decatur, AL
04.2014 - Current
- Implemented behavior intervention plans to support patient recovery and improve therapeutic outcomes.
- Assisted in conducting behavioral assessments to identify patients' needs and treatment goals.
- Collaborated with multidisciplinary teams to develop individualized care strategies for patients.
- Monitored patient progress, documenting observations and adjustments in treatment protocols.
- Trained new staff on behavioral techniques and hospital policies for effective patient engagement.
- Utilized data collection methods to track behavioral changes and assess intervention effectiveness.
- Provided crisis intervention support, ensuring safety during challenging behavioral episodes.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Engaged patients in therapeutic activities, promoting skill development and emotional regulation strategies.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Travel Mental Health Therapy Aide
Aya Healthcare
Syracuse, NY
05.2025 - 05.2026
- Assisted licensed therapists in implementing treatment plans for diverse patient populations.
- Facilitated group therapy sessions to enhance communication and support among clients.
- Maintained accurate patient records and documentation in compliance with privacy regulations.
- Monitored patient progress, reporting changes in behavior or condition to clinical staff.
- Developed educational materials to inform patients about mental health resources and coping strategies.
- Trained new aides on best practices for patient care and therapeutic techniques.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Psych Tech ER
Flexup Direct
Rochester, NY
01.2025 - 04.2025
- Maintain a safe, secure ER environment by observing patient behavior and anticipating de-escalation needs.
- Execute crisis interventions and physically restrain violent or aggressive patients when deemed necessary for staff and patient safety.
- Search patient belongings for contraband and weapons to ensure the unit remains safe.
- Conduct routine psychological and behavioral rounds, documenting changes in mood, appearance, and physical condition.
- Take vital signs (e.g., blood pressure, pulse, temperature) and assist with general medical procedures such as EKGs.
- Manage patient intake, search checklists, and assist with discharge planning.
Mental Health Technician
HealthTrust
Kansas City, MO
03.2024 - 09.2024
- Monitor and record patients’ vital signs
- Observe and document the behaviors of patients
- Listen to patients share their concerns and liaise with medical staff about those issues
- Administer patients’ treatment plans, which includes administering medications to patients
- Help patients participate in therapeutic and recreational activities
Dialysis Technician
DaVita
Athens, AL
06.2020 - 07.2024
- Operated dialysis machines, ensuring patient comfort and safety during treatments.
- Monitored vital signs and documented patient progress consistently throughout procedures.
- Educated patients on dialysis processes and home care techniques for improved health outcomes.
- Coordinated with healthcare teams to optimize treatment plans based on individual patient needs.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
Travel Behavioral Health Specialist
Aya Healthcare
Albuquerque, NM
03.2023 - 11.2023
- Monitor and record patients’ vital signs
- Observe and document the behaviors of patients
- Listen to patients share their concerns and liaise with medical staff about those issues
- Administer patients’ treatment plans, which includes administering medications to patients
- Help patients participate in therapeutic and recreational activities
Travel Behavior Health Tech
Cambay Healthcare
Seattle, WA
12.2022 - 03.2023
- Monitor and record patients’ vital signs
- Observe and document the behaviors of patients
- Listen to patients share their concerns and liaise with medical staff about those issues
- Administer patients’ treatment plans, which includes administering medications to patients
- Help patients participate in therapeutic and recreational activities
Southwest Airlines
Chicago, IL
03.2000 - 05.2004
- Assisted customers with ticket purchases and travel inquiries, ensuring satisfaction and efficient service.
- Processed flight reservations and changes using airline software systems to enhance operational efficiency.
- Collaborated with team members to resolve customer issues promptly, fostering a positive travel experience.
- Educated passengers on airline policies and procedures, promoting compliance and understanding among travelers.
- Managed check-in processes by verifying passenger information and issuing boarding passes accurately.
- Provided support during peak travel periods, adapting quickly to high-pressure situations while maintaining service quality.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
Education
Associate of Science - Psychology
City Colleges of Chicago
Chicago, IL05.1999
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Infection control standards
- Catheter care
- ADL support
- Specimen collection
- Infection control
- Phlebotomy techniques
- Emergency response
- EKG interpretation
Timeline
Travel Mental Health Therapy Aide
Aya Healthcare
05.2025 - 05.2026
Psych Tech ER
Flexup Direct
01.2025 - 04.2025
Mental Health Technician
HealthTrust
03.2024 - 09.2024
Travel Behavioral Health Specialist
Aya Healthcare
03.2023 - 11.2023
Travel Behavior Health Tech
Cambay Healthcare
12.2022 - 03.2023
Dialysis Technician
DaVita
06.2020 - 07.2024
Behavior Technician
Decatur Morgan Hospital - Parkway Campus
04.2014 - Current
Southwest Airlines
03.2000 - 05.2004
Associate of Science - Psychology
City Colleges of Chicago