Chanique Evans
Richmond
Summary
Professional with experience in customer service and care coordination, adept at managing inquiries and facilitating communication among various stakeholders. Demonstrated ability to implement safety protocols and maintain compliance with health standards while providing essential support services. Proven skills in invoice preparation and quality control, ensuring accurate documentation of services rendered. Background includes developing individualized care plans and monitoring client well-being, contributing to a supportive environment for clients and their families.
Overview
10
10
years of professional experience
Work History
Laundry Attendant/Environmental Services Housekeeper
Memorial Healthcare System- South Broward Community Health
Houston
06.2022 - 01.2023
- Prepared invoices for completed orders based on customer requirements.
- Assisted customers with their inquiries regarding laundry services.
- Cleaned the laundry room and equipment regularly according to safety standards.
Private Elderly Caregiver
Light Heart Memory Care
Pearland
05.2019 - 06.2022
- Collaborated closely with family members regarding client care plans and progress updates.
- Ensured proper nutrition for all elderly clients through meal planning, grocery shopping and food preparation.
- Implemented infection control protocols while providing personal hygiene care services.
- Monitored vital signs such as temperature, pulse rate and respiration of elderly clients.
- Performed light housekeeping tasks including laundry, vacuuming, dusting and preparing meals.
- Assisted elderly clients with daily living activities such as bathing, dressing, grooming and toileting.
- Facilitated communication between multiple departments within an organization devoted to elder care services.
- Developed individualized plans for each client based on their unique needs and preferences.
- Continually assessed safety risks within the environment of the facility where elderly individuals resided.
- Assessed changes in physical or mental condition of elderly clients and reported any concerns to supervisor immediately.
- Managed challenging behaviors exhibited by some elderly individuals in a professional manner.
- Followed care plan and directions to administer medications.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
Customer Service Representative
The Computer clinic
Katy
03.2016 - 03.2019
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
Manager of Sales and Production
Big Boys Seafood shack
Katy
02.2013 - 03.2015
- Collaborated with external vendors for sourcing materials or services needed in production.
- Ensured compliance with all safety regulations at the workplace.
- Resolved customer complaints in a timely manner to maintain high levels of satisfaction.
- Implemented data-driven decision making techniques for more informed operational decisions.
- Identified areas of cost savings through optimization of existing processes.
Education
High School Diploma -
Westfield High School
Houston, TX05-2006
Some College (No Degree) - Business Administration
Prairie View A&M University
Prairie View, TXSkills
- Laundry equipment operation
- Infection control
- Customer service
- Invoice preparation
- Safety compliance
- Quality control
- Restaurant equipment maintenance
- Team building
- Relationship building
- Managing deliveries
- Analytical thinking
- Problem-solving
- Machine operations
Timeline
Laundry Attendant/Environmental Services Housekeeper
Memorial Healthcare System- South Broward Community Health
06.2022 - 01.2023
Private Elderly Caregiver
Light Heart Memory Care
05.2019 - 06.2022
Customer Service Representative
The Computer clinic
03.2016 - 03.2019
Manager of Sales and Production
Big Boys Seafood shack
02.2013 - 03.2015
High School Diploma -
Westfield High School
Some College (No Degree) - Business Administration
Prairie View A&M University