Chaniya Hernandez
New York,NY
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
1
1
year of professional experience
Work History
Cashier Assistant
Peachwave Frozen Yogurt
08.2023 - 08.2023
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
- Worked with other associates to support cashiers and management needs.
- Removed trash, swept, and mopped floors for professional appearance.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Retrieved items for customers and verified prices.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Bagged items securely to minimize breakages and reduce losses.
Sales Associate
Rainbow Shops
07.2023 - 08.2023
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate
Easy Pickens
07.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
No Degree - Human Biology
University At Albany
Albany, NY05.2027
High School Diploma -
Collegiate Institute For Math And Science
Bronx, NY06.2023
Skills
- Fitting Room Maintenance
- Customer Loyalty
- Product and Service Sales
- Hygiene Standards
- Verbal and Written Communication
- Critical Thinking
- Inventory Processes
- Loading and Unloading
- Teamwork and Collaboration
- Verbal Communication
- Guest Relations
- Multitasking Strengths
Timeline
Cashier Assistant
Peachwave Frozen Yogurt
08.2023 - 08.2023
Sales Associate
Rainbow Shops
07.2023 - 08.2023
Sales Associate
Easy Pickens
07.2022 - 08.2022
No Degree - Human Biology
University At Albany
High School Diploma -
Collegiate Institute For Math And Science
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