Chankeydria Dunn
Atlanta,GA
Summary
Experienced Guest Service Representative with over 18 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Overview
15
15
years of professional experience
Work History
Customer Experience Consultant
CarMax
Norcross, GA
09.2021 - Current
- Answered incoming calls and web inquiries from potential clients.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Tracked key metrics utilizing Salesforce
- Ensure that the clients transition from online and over the phone to the store location is seamless
- Drove team revenue totals by bringing in top sales numbers.
Field Marketing Specialist
SJAC Food Groups (Zaxby's)
Smyrna, GA
08.2013 - 09.2021
- Adjusted marketing strategies and youth related programs based on feedback and effectiveness of previous campaigns
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion
- Developed campaigns and specific marketing strategies for clients
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Customer Service Representative
Atlanta Check Cashers
Decatur, GA
06.2010 - 07.2013
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Used Microsoft Office tools to create documents and communications.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Teller
Credit Union Service Centers
Decatur, GA
02.2007 - 04.2010
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
- Maintained friendly and professional customer interactions.
- Used Microsoft Word and other software tools to create documents and other communications.
Education
HS Diploma - High School
Siatech Charter High School
Atlanta, GA05.2003
Skills
- Proactive
- Excellent communicator
- Detail oriented
- Problem solver
- Critical thinking
- Compassionate
- MS Office
- Excellent work ethic
Timeline
Customer Experience Consultant
CarMax
09.2021 - Current
Field Marketing Specialist
SJAC Food Groups (Zaxby's)
08.2013 - 09.2021
Customer Service Representative
Atlanta Check Cashers
06.2010 - 07.2013
Teller
Credit Union Service Centers
02.2007 - 04.2010
HS Diploma - High School
Siatech Charter High School