Chanliza Stormfeltz
Riverdale
Summary
Over ten years of experience training and supervising sales staff 10+ years Customer Service experience Assertive, self-motivated, goal-oriented, organized and efficient Able to recognize and exceed client needs An experienced team player, bringing enthusiasm and energy into group efforts
Overview
11
11
years of professional experience
Work History
Executive Assistant
HIVE Financial
10.2022 - Current
- Manage the CEO's calendar, ensuring efficient scheduling of meetings, appointments to optimize executive productivity.
- Coordinate and schedule internal and external meetings, including preparing agendas, organizing logistics, and facilitating communication among attendees.
- Plan and execute corporate events, from concept to completion, including venue selection, vendor management, and on-site coordination to ensure events align with company objectives and standards.
- Oversee daily business operations, identifying process improvements to enhance efficiency and support organizational growth.
- Serve as the primary point of contact between the CEO and internal departments, external partners, and stakeholders, ensuring clear and effective communication.
- Handle confidential information with discretion, maintaining the integrity of sensitive business and personal matters.
Wax Specialist/Trainer
European Wax Center
08.2020 - 11.2021
- Lead 4 teams of ten wax specialists at each center
- Responsible for onboarding and interviewing
- Navigate sales system to ensure goals are exceeded
- Held shift meetings to efficiently plan the workday
- Created and maintained monthly goals
- Initiated weekly competitions to bring out the best in my teams.
Wax Specialist/Stylist
Royalty Hair Salon
04.2018 - 08.2020
- Interfaced with customers to identify needs
- Consulted with customers to recommend styles complementary to their personal style
- Responsible for the upsell of products and services to maintain styles at home
- Evaluate hair texture and condition to determine treatment plan
- Sanitized work stations in accordance with state regulations
- Maintained calendars and scheduled customer appointments as requested
- Pre-book customers to increase retention and repeat business
- Complete routine inventory audits to replenish products/supplies
- Promoted to manager at 4 Atlanta locations.
Wax Specialist/Trainer
European Wax Center
11.2015 - 04.2018
- Responsible for providing excellent customer service, increasing store revenue, and promoting location to increase clientele
- Provided a clean and safe work environment
- Recognized for exceeding sales goals each month
- Deepening client relationships by providing exemplary customer service
- Built multiple services per ticket to ensure clients rebook
- Responsible for training all new employees.
Beauty Salon Manager
Simple Cutz
06.2013 - 11.2015
- Responsible for greeting and checking clients in/out
- Booked appointments and answered phone calls
- Generated schedules, inventory and sales reports
- Maintained the cleanliness and organization of the salon
- Balanced multiple clients and tasks, prioritizing by importance/deadline of task
- Placed supply orders to manage inventory
- Responsible for productivity and sales results of the salon.
Education
Cosmetologist -
Lancaster School of Cosmetology
06.2011
Cosmetologist -
Morgantown Beauty College
01.2009
Skills
- Facilitation Experience
- Proficient In Sales
- Microsoft Office
- Problem solving skills
- Strong Verbal skills
- Strong Writing Skills
- Strong Leadership Skills
- Results Driven
- Team Player
- Creative Thinking Skills
- Customer Focused
- Courteous Phone Etiquette
Timeline
Executive Assistant
HIVE Financial
10.2022 - Current
Wax Specialist/Trainer
European Wax Center
08.2020 - 11.2021
Wax Specialist/Stylist
Royalty Hair Salon
04.2018 - 08.2020
Wax Specialist/Trainer
European Wax Center
11.2015 - 04.2018
Beauty Salon Manager
Simple Cutz
06.2013 - 11.2015
Cosmetologist -
Lancaster School of Cosmetology
Cosmetologist -
Morgantown Beauty College
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