Channa Deer
Shawnee,OK
Summary
Entry-level paralegal with a proven track record of working well in high-stress office environments, quickly adapting changing circumstances and providing attention to detail under pressure. Looking for an opportunity to expand my legal experience.
Overview
7
7
years of professional experience
Work History
Associate Provider File Representative
Highmark Health
01.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Increased efficiency and team productivity by promoting operational best practices.
Ambulatory Service Representative
Three Rivers Transportation
06.2019 - 03.2020
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Assisted clients and patients as needed to safely complete the transfer.
Customer Service Representative
State Of Oklahoma
01.2019 - 06.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Direct and screen calls while relaying messages to appropriate offices.
- Greet and direct persons entering organization to appropriate destinations.
- Monitoring visitor access and maintain security awareness. Ensuring knowledge of staff movements in and out of the organization.
- Preparing correspondence and documents while providing general and administrative and clerical support where needed
- Monitor office equipment and conduct inventory relevant to reception area
Mailroom Clerk
State Of OKlahoma
12.2016 - 03.2018
- Sort, open, inspect, and scan offenders written correspondence and sort and deliver unit departmental and offender mail.
- Assists in preparing forms related to offender correspondence processing and mail room operations, maintains records and files and moves boxes and mail bags.
- Answers inquiries regarding routine mail room procedures and maintains contact with the United States Postal Service personnel and private mail carriers.
- Issues postage and writing materials to indigent offenders and offenders on commissary restriction.
- Performs data entry and retrieval and maintains automated data regarding postage and supplies.
- Performs a variety of marginal duties not listed, to be determined and assigned as needed
Education
No Degree - Criminal Justice
Seminole State College
Seminole, OK05.2024
Certified Paralegal - Paralegal
Oklahoma State University-Oklahoma City
Oklahoma City, OK09.2023
Business Administration Certificate - Business Administration
Gordon Cooper Technology Center
Shawnee, OK05.2010
High School Diploma -
Jim Thorpe Academy
Shawnee, OK05.2003
Skills
- Mission Support
- Corporate Policies and Procedures
- Company Standards
- Policy and Procedure Adherence
- Microsoft Office
- Inquiry Research
- Problem Resolution
- Calm and Professional Under Pressure
Timeline
Associate Provider File Representative
Highmark Health
01.2021 - Current
Ambulatory Service Representative
Three Rivers Transportation
06.2019 - 03.2020
Customer Service Representative
State Of Oklahoma
01.2019 - 06.2019
Mailroom Clerk
State Of OKlahoma
12.2016 - 03.2018
No Degree - Criminal Justice
Seminole State College
Certified Paralegal - Paralegal
Oklahoma State University-Oklahoma City
Business Administration Certificate - Business Administration
Gordon Cooper Technology Center
High School Diploma -
Jim Thorpe Academy
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