Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Channell Lobato

Channell Lobato

Sacramento,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

21
21
years of professional experience

Work History

Janitorial Worker

Signature Building Maintenance
Roseville, CA
04.2023 - Current
  • Gathered and emptied trash cans and disposed of bags.
  • Sanitized and deep cleaned bathroom floors and surfaces.
  • Dusted and wiped furniture and fixtures.
  • Stored, used and disposed of cleaning chemicals and supplies.
  • Followed strict schedules, cleaning according to facility usage and room availability.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Maintained accountability for building keys, master keys and access cards.

Customer Service Representative/Private Follow up

Wittman Enterprises
Sacramento, California
04.2023 - 05.2023
  • Arranged for billing.
  • Obtained informed consent documentation from the patient's POA.
  • Did invoicing and internal controls to boost billing efficiencies.
  • Performed quality control on data entry to verify proper posting.
  • Updated databases with new and modified customer data.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Organized information for accounts and transferred it to collections.
  • Performed insurance verification.
  • Executed account updates and noted account information in company data systems.

Demolition Worker

Titan Demo
Antelope, CA
03.2020 - 02.2023
  • Gained independent working skills and guided and mentored less experienced team members.
  • Removed debris remaining after tear down.
  • Carried out exact demolition orders at sites.
  • Used correct equipment and techniques to demolish inside buildings.

CSR

Pizza Guys
Sacramento, CA
12.2016 - 02.2018
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Educated customers on special pricing opportunities.
  • Demonstrated excellent communication skills.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions.

CSR

Money Mart Financial Services
Sacramento, California
04.2010 - 06.2011
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Handled payment processing and provided customers with receipts, proper bills, and change.
  • Answered telephones and greeted visitors to assist, answer questions, and direct.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Received and processed deposits, withdrawals, and loan payments, keeping financial records up-to-date.
  • Operated cash register or POS system to receive or give payment by cash or check.

Cashier/Jewelry Department

Target
Sacramento, California
09.2009 - 02.2010
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Operated cash register or POS system to receive payment by cash, check, or credit card.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

CSR

AutoZone
Sacramento, CA
08.2008 - 07.2009
  • Engaged with customers and recommended products based on needs and requests.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Maintained knowledge of products and services offered and replenished products on sales floor.

In-Home Caregiver

Eskaton Senior Living
Sacramento, CA
11.2006 - 12.2008
  • Followed care plan and directions to administer medications.
  • Assisted patients with personal care to alleviate burden on family members.
  • Maintained clean and well-organized environment for client happiness and safety.

Receptionist/Sales/Warehouse

B.B.D.S
Sacramento, CA
03.2002 - 08.2006
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Compiled, sorted and filed records of product orders, business transactions and other activities.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Resolved customer complaints regarding sales and service.

Education

Some College (No Degree) -

American River College
Sacramento, CA

Skills

  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Customer Service
  • Multitasking and Prioritization
  • POS Systems and Ordering Platforms
  • Calm and Professional Under Pressure
  • Retail Sales Customer Service
  • Organization and Time Management
  • HAZMAT knowledge
  • Stainless steel polish application
  • Glass cleaning
  • Store opening and closing
  • Multitasking Abilities
  • Cash Handling
  • Self-Motivated
  • Dependable and Responsible
  • Cash register operation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Janitorial Worker

Signature Building Maintenance
04.2023 - Current

Customer Service Representative/Private Follow up

Wittman Enterprises
04.2023 - 05.2023

Demolition Worker

Titan Demo
03.2020 - 02.2023

CSR

Pizza Guys
12.2016 - 02.2018

CSR

Money Mart Financial Services
04.2010 - 06.2011

Cashier/Jewelry Department

Target
09.2009 - 02.2010

CSR

AutoZone
08.2008 - 07.2009

In-Home Caregiver

Eskaton Senior Living
11.2006 - 12.2008

Receptionist/Sales/Warehouse

B.B.D.S
03.2002 - 08.2006

Some College (No Degree) -

American River College

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Channell Lobato