Haley Hochstetler
Wooster,OH
Summary
Dynamic leader with a proven track record at Bishop’s Restaurant, enhancing team performance and customer satisfaction. Skilled in organization and exceptional customer service, I excel in leadership and efficient multitasking. Successfully implemented strategies boosting employee loyalty and customer relationships, demonstrating a strong work ethic and problem resolution abilities.
Overview
5
5
years of professional experience
Work History
Key Holder Supervisor
Unlocked Escape Room
10.2019 - 08.2020
- Improved customer service by projecting friendly and knowledgeable attitude.
- Processed cash, credit, debit, and check payments.
- Completed store opening and closing procedures.
- Sanitized and reset escape rooms.
General Manager
Bishop’s Restaurant
03.2023 - 12.2023
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Kitchen/Prep
Bishops’s Restaurant
11.2020 - Current
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Managed multiple tasks simultaneously while maintaining attention to detail under pressure during busy shifts.
- Contributed to a positive team environment through effective communication and collaboration with staff members.
Server
Bishop’s Restaurant
11.2020 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Early Childhood Education
University of Akron
Akron, OHTriway High School
Wooster, OH05.2021
Skills
- Organization
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Leadership and team building
- Problem Resolution
- Efficient multi-tasker
- Relationship Building
Timeline
General Manager
Bishop’s Restaurant
03.2023 - 12.2023
Kitchen/Prep
Bishops’s Restaurant
11.2020 - Current
Server
Bishop’s Restaurant
11.2020 - Current
Key Holder Supervisor
Unlocked Escape Room
10.2019 - 08.2020
Early Childhood Education
University of Akron
Triway High School
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