Isabel Pappas Kollias
Davis,CA
Summary
Knowledgeable in customer service with background in operating the front desk and ensuring smooth store opening and closing processes. Proven ability to utilize booking software, manage high volume of customers, and enhance customer satisfaction. Demonstrated skills in working in a team and problem-solving.
Overview
11
11
years of professional experience
Work History
Key Holder Supervisor
Beat the Room
10.2022 - Current
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and assigning lunch times.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Memorized a rotating list of locks, codes and mechanisms to best run rooms.
- Handled front desk matters, from over the phone bookings to customer complaints.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Operated and adjusted security cameras to better run escape rooms.
- Played characters and gave instructional presentations to guests before beginning their escape room.
Team Member
Vitaligent, Jamba Juice
07.2020 - 08.2022
- Worked both opening and closing shifts throughout the week.
- Did prep work throughout the day.
- Prepared smoothies and other food items.
- Took orders at the register and handled front of the house customer service.
- Kept store clean and up to health code standards.
- Worked with a team to provide fast and high quality service.
- Restocked and took inventory of refrigerators on the line.
- Organized and distributed online orders.
- Handled customer problems and complaints.
- Trained new hires in all stations.
- Nut Tree, Vacaville, California
Cashier
Ace Hardware
10.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Answered and transferred phone calls to the correct department.
- Bagged items for customers and gave out any promotional items.
- Closed and opened registers for the day.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Cleaned and disinfected the register and impulse area.
- Acted as the directory help desk for customers.
- Radioed instructions to other coworkers for lumber, concrete or soil pick up.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Enforced mask rules and worked with customers to find an alternative if they did not have a mask.
Stitcher
Sacramento City College
08.2019 - 12.2019
- Volunteer work in the Costume Shop of the College
- Handled delicate and old garments to be used on the stage.
- Streamlined operations through proper organization and storage of tools, materials, and finished products.
- Contributed to a positive work environment by assisting colleagues with tasks when necessary.
- Worked with actors and others sections of productions to ensure cohesive art direction.
Kitchen Worker
Mary's Pizza Shack
07.2018 - 07.2019
- Preformed all morning prep for the restaurant's vegetables and salad section.
- Received and made all salad orders during restaurant operating hours.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Did any additional prep during operating hours according to what was needed.
- Ensured any catering is properly prepared for and made on time.
- Did inventory every morning and reported it to the manager.
Costuming Head
Dixon High School
08.2014 - 05.2018
- Company Overview: Local High School Theatre Club.
- Worked after school to manage all costuming before and during performances.
- Mended and adjusted clothing for actors.
- Organized all used clothing and accessories.
- Shopped for production within budget.
Financial Manager
Dixon High School
08.2016 - 05.2017
- Organized and tallied all receipts for yearbook purchases.
- Input all sales and customer information in Microsoft Excel.
- Made sales to students and organized other members to make sales.
- Handled customer service problems in relation to sales and distribution.
- Assisted in organizing end of the year distribution.
- Handled all money and checks.
- Did all paperwork for money to be processed by the bank.
- Worked in the administrative office when filling out banking paperwork.
- Organized with individual businesses to buy advertisements in the yearbook.
- Made phone calls with students and business owners.
- Had in person meetings with business owners to provide customer service or sell products.
Education
Fashion AA - Applied Apparel
Sacramento City College
Sacramento, California06.2025
Film Certificate - Film Production
Sacramento City College
Sacramento, California06.2025
Arts and Design Academy -
Dixon High School
Dixon, California05.2018
Skills
- Inventory tracking
- Cashiering
- Clerical Work
- Money Handling
- Customer Service
- Organization
- Computer Experience
- Training and mentoring
- Daily reporting
- Staff oversight
- Resource management
- Customer service
- Cash handling
- Task delegation
Timeline
Key Holder Supervisor
Beat the Room
10.2022 - Current
Cashier
Ace Hardware
10.2020 - 03.2021
Team Member
Vitaligent, Jamba Juice
07.2020 - 08.2022
Stitcher
Sacramento City College
08.2019 - 12.2019
Kitchen Worker
Mary's Pizza Shack
07.2018 - 07.2019
Financial Manager
Dixon High School
08.2016 - 05.2017
Costuming Head
Dixon High School
08.2014 - 05.2018
Fashion AA - Applied Apparel
Sacramento City College
Film Certificate - Film Production
Sacramento City College
Arts and Design Academy -
Dixon High School
Similar Profiles
Nontokozo Goodness MndauNontokozo Goodness Mndau
Manager at Beat FoodManager at Beat Food
Josue AguilarJosue Aguilar
Coach and Mentor at Beat The Streets Los AngelesCoach and Mentor at Beat The Streets Los Angeles
ELIZABETH SCHWARZELIZABETH SCHWARZ
Retail Assistant at Mobile BeatRetail Assistant at Mobile Beat
Zhiyuan JiangZhiyuan Jiang
Store Team Member at CTC InternationalStore Team Member at CTC International
RICARDO NAVARRETERICARDO NAVARRETE
Seasonal Clerk at Felipe's Income Tax ServicesSeasonal Clerk at Felipe's Income Tax Services