Farrah Allen
Little Rock,AR
Summary
Enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. I am a very hard worker and have excellent customer service skills, also I am a team player and always willing to help out and go the extra mile.
Overview
28
28
years of professional experience
Work History
Key Holder Supervisor
Pei Wei Asian Kitchen
Little Rock, AR
10.2023 - Current
- Maintained a safe and secure environment within the store.
- Managed employee attendance records and monitored adherence to policy.
- Performed daily cash management duties including deposits, audits.
- Coordinated with other departments to ensure smooth operations.
- Supported the Store Manager in daily operations activities as needed.
- Ensured compliance with all company policies and procedures.
- Monitored store performance and identified areas for improvement.
- Implemented loss prevention measures to protect against theft and fraud.
- Assisted customers in locating products throughout the store.
- Resolved customer complaints in a timely manner.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Collaborated with management to determine key tasks and delegate to staff members.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Supervised bank deposits and security procedures to support store opening and closing.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Assisted in general housekeeping to maintain store image.
- Captured customer information to maximize future clienteling opportunities.
- Counted and balanced registers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Processed credit card payments and counted back change and currency with accuracy rate.
Line Leader
Schlotzsky's Deli
Little Rock, AR
11.2022 - 10.2023
- Managed daily staff rotations and ensured workers were in their assigned positions.
- Monitored production lines to ensure accuracy of product quality, quantity, and timing.
- Provided guidance and instruction to employees on safety protocols and operating procedures.
- Trained new hires on the use of machinery and standard operating procedures for the line.
- Resolved conflicts between coworkers in a professional manner while maintaining a safe working environment.
- Participated in developing new processes or procedures based on customer feedback or industry trends.
- Assisted other departments during peak periods or when additional support was required.
Housekeeping Attendant/Banquet Server
Delta Marriott
Little Rock, AR
12.2021 - 08.2022
- Cleaned, vacuumed, and dusted all rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.
- Assisted guests with requests related to housekeeping services.
- Followed safety regulations when handling hazardous materials or chemicals used for cleaning purposes.
- Ensured that all equipment was properly stored after each shift.
- Performed deep cleaning tasks as needed including carpet shampooing or furniture and upholstery cleaning.
- Adhered strictly to health regulations regarding hygiene standards.
- Disinfected surfaces using appropriate products and methods.
- Operated floor care machines such as vacuums, buffers and extractors in accordance with manufacturer's instructions.
Server
Waffle House Restaurant
Little Rock, AR
12.2020 - 11.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
Drive-Thru Cashier
Popeyes Chicken
Little Rock, AR
04.2020 - 12.2020
- Greeted customers, took orders, and provided product information.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Maintained knowledge of current menu items, prices, and promotions.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Received payment from customers and made change as needed.
- Verified that orders were accurate and complete before delivering them to customers.
- Performed opening duties such as setting up registers with required supplies for shift operations.
- Prepared food items according to company standards for quality and presentation.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
- Assisted in training new employees on restaurant procedures and policies.
- Kept drive-thru station well-stocked and organized to meet customer needs.
Layout
Interstate Signway
Little Rock, AR
09.2018 - 03.2019
- Created graphic elements to be used in the layout of publications.
- Collaborated with editorial team to ensure accuracy of content.
- Assisted in developing concepts for design projects while adhering to brand guidelines.
- Prepared files for printing press by checking colors, fonts and sizes according to specifications.
Debone Line Worker
Tyson Foods
Nashville, AR
11.2015 - 07.2016
- Checked and maintained the quality of deboned poultry products to meet company standards.
- Sorted and separated poultry parts for further processing.
- Maintained accurate records of production, including weights, yields, and other data.
- Cleaned work area, equipment, tools, and utensils according to established sanitation procedures.
- Monitored conveyors for proper functioning during the deboning process.
- Removed bones from poultry meat using hand knives or automated machines.
- Inspected deboned poultry for defects such as bruises or broken bones.
- Followed food safety guidelines in accordance with HACCP regulations.
- Packaged finished product according to customer specifications.
- Ensured that all USDA standards were met throughout the entire process.
- Weighed packages of deboned poultry products before shipping them out.
Laundry Supervisor/Housekeeping Supervisor
Rich Mountain nursing and rehab
Mena, AR
10.2007 - 08.2015
- Supervised the daily operations of a large commercial laundry facility, ensuring that all orders were processed accurately and efficiently.
- Developed and implemented effective strategies to improve customer service and increase productivity.
- Conducted regular staff meetings to discuss operational issues, safety protocols, and new procedures.
- Ensured compliance with OSHA safety regulations by performing routine inspections of equipment and work areas.
- Investigated customer complaints and resolved any issues that arose quickly and effectively.
- Monitored employee performance and provided feedback as needed in order to maintain quality standards.
- Provided on-the-job training for new employees in order to ensure they had the skills necessary to perform their duties successfully.
- Maintained accurate records of inventory levels, personnel schedules, customer orders, and other important data related to the operation of the laundry facility.
- Created reports detailing production levels, customer satisfaction ratings, turnover rates., for upper management review.
- Assisted with interviewing potential candidates for open positions within the department.
- Ordered supplies as needed in order to keep the facility running smoothly.
- Managed day-to-day activities such as scheduling shifts, assigning tasks, troubleshooting equipment problems.
- Performed maintenance checks on washing machines, dryers, ironing presses and other pieces of equipment used in the laundry process.
- Resolved conflicts between team members in an efficient manner while maintaining positive working relationships.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Identified areas where processes could be improved upon through automation or streamlining existing methods.
Office Manager
Armour fire extinguisher co
Stockton, CA
01.1997 - 08.2006
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Education
Some College (No Degree) - Sociology
U of A
Newport, AR2018
GED -
Delta Community College
Stockton, CA2004
Skills
- Troubleshooting
- Packaging
- Safety Processes and Regulations
- Worksite Safety
- Deadline Management
- Supply Inventory Management
- Vacuuming and Sweeping
- Interior and Exterior Cleaning
- Chemicals Handling
- Mopping and Buffing Floors
- Restroom Detailing
- Customer Service-Focused
- Food Delivery
- Table Setting
- Food Inspection
- Safe Food Handling
- Table Bussing
- Food Running
- Beverage Preparation
- Menu Knowledge
- Liquor, Wine, and Food Service
- Cash Handling
- Buffet Setup and Takedown
- Sales Expertise
- Table Setting Arrangements
- Dining Customer Service
- Positive and Professional
- Banquet Coordination
- Menu Memorization
- Point of Sale (POS) System Operations
- High-Volume Dining
- Food Station Setup
- Menu Presentation
- Updating Logs
- Collecting Loads
- Operating Equipment
- Hanging Pieces
- Managing Deliveries
- Folding Clothing
- Transport and Sorting
- Detergent and Additive Expertise
- Guest Relations
- Linens Management
- Laundry Folding
- Laundry Equipment Settings
- Employee Equipment Training
- Laundry Room Processes
- Inventory Tracking
- Laundry Storage and Distribution
Timeline
Key Holder Supervisor
Pei Wei Asian Kitchen
10.2023 - Current
Line Leader
Schlotzsky's Deli
11.2022 - 10.2023
Housekeeping Attendant/Banquet Server
Delta Marriott
12.2021 - 08.2022
Server
Waffle House Restaurant
12.2020 - 11.2021
Drive-Thru Cashier
Popeyes Chicken
04.2020 - 12.2020
Layout
Interstate Signway
09.2018 - 03.2019
Debone Line Worker
Tyson Foods
11.2015 - 07.2016
Laundry Supervisor/Housekeeping Supervisor
Rich Mountain nursing and rehab
10.2007 - 08.2015
Office Manager
Armour fire extinguisher co
01.1997 - 08.2006
Some College (No Degree) - Sociology
U of A
GED -
Delta Community College